32Red Casino recenze

The player didn´t have a problem with his previous withdrawal and requested another one for the amount of €12,000. He was asked by the casino to provide the information where did the funds that he played with came from. He provided this document where it stated that his daughter provided the funds for him. About ten days later he received an answer from the casino that said the document was not sufficient enough and the account will remain closed and his deposit in the amount of €6,000 will be returned to him. The player decided to take legal steps to have this matter resolved. The case remains unresolved.

The player followed all the terms and conditions while she had won £5,000 with her £10 free cash bonus. After she had sent all the documents for verification, the casino accused her of double accounts and abused bonuses. She insisted that there was a mistake due to the fact that she had only recently moved to a new apartment and perhaps this was the cause of misunderstanding. The casino didn´t want to accept the woman´s words and refused to pay her the winnings. The case remains unresolved.

The player had an issue while he played a game on his casino´s mobile app and the winnings were not credited to his/her account. The player tried to resolve this issue with a support team and also wrote them an email but nothing changed. Casino advised the player to not to play this game until the technical problem will be resolved. There is no further information on this case.

The player admitted to the chat representative that he had a gambling problem and asked to be self-excluded. The chat representative advised the player to send an email since he couldn´t do so through a live chat. He wrote the email but still was able to gamble further €25,000. He begged the casino to have his deposits returned to him because of his gambling addiction. There is no further information on the case.