32Red Casino UK - Hráč má problémy s 32Red Casino.

Hello I’ve handed this over to the gambling commission aswell but just thought your team could help

i was able to access my friends 32 red account and gamble 7k within 2 weeks without being asked about proof of funds ? And why I was always playing for long periods during the night or why I kept swapping deposits between 2 different debits cards ? I was never messaged regarding failed withdrawals either

my friends account has a total of £7500 deposits from the day it was opened until closed ? So from march to end of July he himself only deposited £500 but within 2 weeks 7k was deposited with 2 different bank cards belonging to myself and 32 red didn’t bat an eyelid even tho the better patterns and spending patterns had massively changed

my friend has emailed them back and fourth and they take zero fault and feel they done enough regarding this issue

they have now told me they will not speak on the matter again and basically they have turned there back on it

I just want people to know what this company are like as there is no safer gambling on this website as I showed ever sign of a problem gambler from betting for long periods at night ? Depositing big money over short periods .. countless failed withdrawals

they claimed they tried to phone my friend but he didn’t answer so rather than blocking the account after the safe gambling phone call was missed they just allowed more deposits at crazy times

this needs to be known to the world

I done wrong but I have serious gambling issues and I’m trying to sort it via gamstop and gamblers anonymous but when a customer struggles this is we’re big companies should be catching these crazy spending sprees and strange betting behaviour and gambling patterns

Hello Sean,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 32Red Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your deposit methods were ever verified? Is the account currently still active? Is there any remaining balance there or was it all lost?

What exactly is your intention with the complaint and the casino now?

Please note that it is absolutely against the casino terms to do what you did and it can be considered as a fraud. Also the casino is not obligate to verify the documents until there is a withdrawal request made.

Looking forward to your answer.

Regards,

Nick

Good afternoon

I am 110% in the wrong

I used my mates betting account .. i then added my own debit cards .. going from one to another and never been asked to verify them

the account is closed and the balance is zero

I done wrong but 32red also have an obligation to provide safer gambling to every customer

they should be looking for long gaming sessions at strange hours ? They should be looking at different debit cards depositing massive amounts ? Surely the change in betting pattern and deposits triggers there safer gambling team ?

I deposited 7k and lifted like 1k but put it all back in

I lost control and that’s where my problem comes from ? I shouldn’t have used my mates account but the fact they didn’t see the change of betting pattern ? Or the fact the deposits got bigger and happened more frequently

I’ve forwarded the same information onto the gambling commission who are looking into it as we speak

I put my hands up and admit my wrong doing but 32red feel they done nothing wrong at all

Hello Sean,

Unfortunately most casinos do the verification only at the first withdrawal request or even later. If you have already forwarded the case to gambling commission, I would definitely recommend to wait their respond as they have much more competency in the case as we do. When exactly did you contact them?

5-7 days ago

they are looking into the matter seriously as the fact the gambling patters and deposit limit changed dramatically and 32red safer gambling team didn’t do much to stop it

they didn’t know it was a 3rd player using the account which yes is against the rules but they didn’t stop any crazy deposits at strange times

Dear Sean,

If they are already dealing with your complaint, we will be temporary closing the complaint as they have higher authority. Please let us know once the gambling commission will make it's final verdict and we will categorize the complaint accordingly.

Please contact me on nikolas.b@casino.guru once it happen.

Regards,

Nick

Dear Sean,

We hope this message finds you well. We wanted to follow up on your case, which was marked as "Waiting for Regulator" on our website some time ago. We were wondering if there have been any updates or resolutions since our last conversation.

If your case has been resolved by the Licensing Authority, we kindly request you to forward us their official statement at nikolas.b@casino.guru. On the other hand, if the ruling was in favor of the casino, it would still be incredibly helpful for us to know. We understand that it has been a while, but updating your complaint will allow us to either issue black points to the casino (if the ruling was in your favor) or warn other players and users about cases where the Authority supports the operator.

We truly appreciate your cooperation, and your response would be of great assistance to us. Thank you in advance for your reply.

Best regards,

Nick

Dear Sean,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.