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Please be aware:

At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.

Recently, we noticed a few attempts from online scammers pretending to be Casino Guru, asking players for a password to their casino accounts. Never share your password with anyone!

i played in the tournament i finished 2 when will i get the prize no one is answering if i have verified my email

играх във турнира завърших 2 кога ще получа наградата никой не отговаря дали съм си потвърдил емаила

Hello, and congratulations!

Once the voucher is ready for you, you will be notified. It may take some time, though. It would be ineffective to purchase vouchers every time one weekly tournament ends. So please be patient.

Thank you.

they said to verify my email and it will be charged to amazon walcher

казаха да си потвърдя емаила и ще бъде зареден валчер във амазон

Hi Urku1116,

Congratulations! You secured 2nd place among the top players in our free slot tournament at Epic Dreams! You get an Amazon voucher worth 250 from the prize pool.

Before we send you your prize, please confirm your active email address by replying to this message. Thank you!

The value of the voucher can be used on Amazon.com and will be automatically converted to the currency of your preferred shopping location.

Please note that Amazon vouchers cannot be exchanged for cash prizes or any other form of compensation. To guarantee your right to receive the prize, please reply to this email within the next seven days. Failure to do so will forfeit your right to receive the prize.

Regards,

Здравейте Urku1116,

Честито! Осигурихте си 2 място сред топ играчите в нашия безплатен слот турнир в Epic Dreams! Вие получавате ваучер за Amazon на стойност 250 от наградния фонд.

Преди да ви изпратим наградата, моля, потвърдете своя активен имейл адрес, като отговорите на това съобщение. Благодарим ви!

Стойността на ваучера може да бъде използвана в Amazon.com и автоматично ще се конвертира във валутата на предпочитаното от вас място за пазаруване.

Моля, обърнете внимание, че ваучерите на Amazon не могат да бъдат заменени за парични награди или друга форма на обезщетение. За да гарантирате правото си да получите наградата, отговорете на този имейл в рамките на следващите седем дни. Ако не го направите, ще загубите правото си да получите наградата.

Поздрави,

That should be it. Just wait to receive the voucher now when you have confirmed your email. Thank you.

I can't pay out can someone help

ich kann nicht auszahlen kann jemand helfen

"Never share your password with a third party!" - I recommend creating a separate email for gambling, then even if there is a data leak it won't affect your main email/work email.

You have to be more specific here in order to get help. Could you describe the issue in detail, please?

Thank you for your recommendation.

Hi

when I wanted to withdraw money and asked me to send the number of my bank account to the email address and I did that but nobody helped me and didn't write back either

can anyone help

Hi

wenn ich wollte geld auszahlen und fragt das ich Nummer von meine Bank Konto an email Adresse schicken und habe ich das gemacht aber niemanden hilft mir und zurück schreibst auch nicht

kann jemand Hilfen

We surely will try to help you out. Please let me start with the name of the casino where you have experienced this. Could you provide it, please, along with some more information as well?

Are you able to log in to your account? When was the last time you spoke to support, please?

My name in koto is Javid10

I have written email three days ago and just said thank you

does not help

I wrote an email today as usual but unfortunately no answer

Meine name in koto heißt Javid10

ich hab Zeit drei Tage email geschrieben und sagt nur danke schon

helft nicht

ich hab heute noch email geschrieben wie immer leider Antwort nicht

Sorry for the misunderstanding. What I meant was the name of the casino where you play and experience the issue. Which casino is it, please? Does the situation remain the same?

I've never been asked and I believe that this casino.website guide is a lot of g

Help

I found a nice game and ended up winning R21000,00 but cannot get my winnings out it is always an excuse. First I must use my credit card account for EFT, then my cheque account, then EFT has a technical issue and I must use electronic wallets, then I can’t use Bitcoin as I never used it to make the deposit. I’ve been trying for days but it has been rejected 21 times! Don’t play on this platform!!!

You mean no one has ever asked you for your password ? That's good, at least you know the casino isn't dishonest. 

Also, I see you're writing help, do you need a hand with anything ? 

Hello, could you tell me what platform are we talking about where you are trying to withdraw money ? I believe it's not nice if your withdrawal has been rejected several times and there is always something different behind it even if you used an alternative. How long have you been trying to withdraw ? Is there anything that the casino has recommended to you to prevent your withdrawal from being rejected again ?

Hello, very good, the other day a family member and I deposited money with their credit card into my mystake account, about 30 euros, we earned 480 euros and when it was time to withdraw, they asked me to verify my credit card since I didn't have it physically, so I sent the bank statement. with all the deposits made with that card in the casino They responded to me that they could not verify it through a scanner (since my bank only provided me with the document physically) they asked me to send a statement of my account in which To see all the deposits made, I sent it to which I did not receive any response. Finally, when I did not receive a response, I contacted the bank to see if there was any way to get the card statement in PDF and I sent it again without a response.

Hola muy buenas el otro día un familiar y yo ingresamos dinero con su tarjeta de crédito en mi cuenta de mystake unos 30 euros ganamos 480 euros y a la hora de retirar me solicitaron la verificación de mi tarjeta de crédito al no tenerla física mande el extracto bancario con todos los depósitos hechos con esa tarjeta en el casino Me respondieron que no podían verificarlo a través de un escáner (ya que en mi banco solo me aportaban el documento de manera física)me pidieron que sino mandase un extracto de mi cuenta en el que se vieran todos los depósitos realizados lo envié a lo que no recibí respuesta alguna por último al no recibir respuesta me contacté con el banco para ver si había alguna manera de conseguir el extracto de la tarjeta en PDF y lo Volví a mandar sin respuesta

Hello there. May I first ask at which casino did you experience all this, please?

Also, what family member do you mean? Have you got some joint account with this person, perhaps? I am asking because usually it is not allowed to use another card except the one which is in your name. There might be some exceptions when it comes to joint accounts only.

When exactly did the verification process start, please?