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Worst casino ever, my bitcoin deposit was denied twice for no apparent reasons! I was fully verified and it takes more than 5 business days to be "approved" for a withdrawal whether it was bitcoin, wire transfer! Definitely a stalling tactic my withdrawal was denied and sent back to my account and of course it was stalled long enough for me to play. Customer service is just as bad as their gameplay and takes way too long to respond with no response at all. Casino sucks below basic, never got to successfully withdraw because it is impossible through this site! BIG time SCAM!! never will play again here! Run away save your money!!

Dear cjimmy951,

Thank you very much for submitting your complaint. I’m sorry to hear about your problems with the deposits and withdrawals. Please allow me to ask you a few questions to make sure I understand your situation completely.

Could you please advise if the denied Bitcoin deposits were returned to you?

Is the problem with Bitcoin deposits an internal casino system issue, or is it related to your account only? Have you tried using a different payment method?

Have you gambled away the money you requested for withdrawal?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear cjimmy951,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.