Jet Casino - Zpracování výběru hráče je zpožděno.

I requested payment on 5/03/24. My account has been fully verified, now they told me that they can check the payment for 30 days!

Dear tomoloko,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal.

• Do I understand correctly that the withdrawal is still pending inside your account without being processed?
• Have you been advised why you can’t withdraw your winnings?
• Is it an internal casino system issue, or it’s related to your account only?
• Were your winnings accumulated with or without an active bonus?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but one month is an unusually long time.

However, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.

Yes,

The withdrawal is still pending, account is fully verified. The withdrawal was requested and is still pending but casino told me that they can check it for 31 days! What do they want to check? Everything is confirmed. They keep my money and that’s all. I haven’t used any bonus for playing.

Thank you very much, tomoloko, for providing all the necessary information. I will now transfer your complaint to my colleague Jakub (jakub.m@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hello tomoloko,

My name is Jakub and from now on, I will be taking care of your complaint. Meanwhile, if there are any updates regarding your complaint, please let me know.

I would like to invite Jet Casino’s representatives to join this discussion in order to resolve this issue.

Dear Jet Casino,

Could you please provide an update on the status of the player’s withdrawal request?

Best Regards,

Jakub

Hello, dear player and Casino Guru representatives! According to the data of our system the player made a withdrawal request on 05.04.2024, not 05.03.2024. According to rule of the "Sports" section, point 10.4 "The JET Sportsbook platform has the right to limit the ability to withdraw funds for up to 31 calendar days in order to verify an account for signs of unfair play. The methods and results of verification of gaming activity are confidential. 

Best regards,

Jet Casino!

Hello Casino.Guru

I have a very important question for you. Why does this casino have such good ratings if it is one of the most fraudulent casinos in the industry? Don't you see how many complaints there are about them delaying payments by a month for each user? Do they pay you for advertising?

I registered and played with them because they have a high rating here and it is one of the weakest casinos!

Why do you allow such practices? They keep the money for a month and make money on it. I don't see any point in extending the payment by a month, after all, such things can be checked in 30 minutes.

Why is this casino so weak and has so many complaints and you still promote it?!

Dear tomoloko,

Thank you for your message. It's important to clarify that our reviews are solely based on factual information, and it's impossible for any entity to influence or purchase a better review or a higher rating. Many of the complaints against this casino, as listed on our site, have been marked as resolved or found unjustified. Additionally, some complaints may have been submitted for a different casino related to Jet Casino in some way, which does not significantly affect the final rating.

Regarding your withdrawal request, the casino has stated that it was initiated on the 5th of April, contrary to your previous assertion of it being on the 5th of March. Could you please provide evidence, such as a screenshot, of this withdrawal request either in this thread or to my email at jakub.m@casino.guru?

I really appreciate your cooperation in this matter.

Thank you in advance for your reply.

Best Regards

Jakub

yes, it was my mistake but it’s not serious to wait 31 days for payment. Don’t you think so?

Dear tomoloko,

Thank you for clarification.

Please be aware that withdrawals may take up to 14 days, depending on the payment provider.

I'm extending the timer by an additional five (5) days until *Friday, the 15th. Please keep me informed of any updates regarding your withdrawal during this period. It's advisable to wait out the recommended timeframe, and if the withdrawal still hasn't arrived, we can explore further interventions.

Thank you for your patience and cooperation.

Jakub

EDIT: *Friday, the 19th

Hi Jakub,

there’s probably some mistake in the date. 15th of April is not a Friday and it has already passed away.

Of course I still haven’t received a withdrawal.

Hello tomoloko,

I'm sorry, you're right - I meant Friday the 19th (edited in the previous message).

As for the casino's claim, it's outlined in point 10.4 of the sportsbook terms & conditions that the casino retains the right to hold any pending payment for up to 31 days to verify an account for signs of unfair play. Just a gentle reminder - you agreed to these Terms & Conditions when you registered.

I understand your concerns and dissatisfaction, but the application of such a rule is at the casino's sole discretion and isn't deemed unfair by our Fair Gambling Codex. However, I'll make an effort to contact the casino again during this period to obtain an update on your case.

Thank you for your understanding and patience!

Best Wishes

Jakub

Dear Jet Casino's representatives,

I'd like to request to notify us about any updates regarding this withdrawal. Could you please provide an estimated timeframe for account verification and proceeding with the withdrawal?

Thank you in advance for your reply!

Best Wishes,

Jakub

Hello, dear player and Casino Guru representatives! At the moment the verification has not yet reached the finalization stage. We would like to note that it will not take more than 31 days. That means the check will be completed by 05.05.2024.

Best regards,

Jet casino!

Casino guru,

you should indicate on your website that this is the permanent practice of this casino. I'm really surprised how it can have such a high ranking on your site if it's one of the least friendly casinos. Extending payments by 31 days is normal for them and they do it to every user!!! No casino checks and verifies an account for that long. Please write on your website that they permanently postpone payments by 31 days, arguing that it is some idiotic verification that would never take that long. if at least one user protects themselves against these scammers, it will be a success. I really don't understand how you can tolerate such practices, seeing how many complaints there are about this casino!!!!

Dear tomoloko,

I understand your concerns but I want to reiterate that the requirement for additional verification aligns with the terms and conditions to which you consented upon registration. This practice is standard within the casino industry and is not considered unfair.

Dear Jet Casino,

Could you kindly inform me once the verification process is concluded and the payment has been processed?

Thank you in advance!

Dear player and Casino Guru representatives,

the verification process is not yet concluded. We will be sure to inform you when it is complete.

Best regards,

Jet Casino!

hahaha, verification process always takes 31 days, what a coincidence 😅

pay me finally…

Dear Jet Casino,

Could you please provide an update on this case? The verification process was scheduled to be completed by 05.05.2024. Has this been accomplished? Have the funds already been disbursed to the player?

Dear Jakub, the verification is completed and the player has received their payout.

Best regards,

Jet Casino!

Dear Jet Casino,

Thank you for this valuable update!

Dear tomoloko,

Could you please confirm that you have received your withdrawal?

Dear tomoloko,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.