King Billy Casino (Malta) - Hráč kritizuje nepravdivou reklamu bonusu.

The advertised bonus 151% bonus is actually a 100% bonus.

Both the 200 FS Book of the Dead you advertise are actually 20FS per day of game starburst, which is also not self-activated and can be advanced through chat.

Mainostama bonus 151% bonus on todellisuudessa 100% bonus.

Sekä mainostamanne 200 FS Book of deadiin on todellisuudessa 20FS per päivä peliin starburst, joka sekään ei itsestään aktivoidu ja chatin kautta pääsee eteenpäin.

Dear Laura,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked both, our website and the promotional offers displayed on the casino website directly. Could you please advise which bonus you have tried to redeem?

A) Exclusive Casino.Guru bonus

B) Regular 1st Deposit Bonus

Have you activated the bonus through our website?

I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Dear Laura,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.