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I requested a check but have to give credit card and bank information before releasing check. Why do they need that info. That is why I requested a check ....safer. do they really need my security code on back of credit card and account authorization form for this type of payout!

Dear Cheryl,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. I understand your point of view, but please note that such documents are often required to verify your deposit method. Do I understand correctly that the casino is asking for your whole card number to be visible?

Have you provided any other documents? Have you ever made a successful withdrawal?

Would you be so kind as to send me all the relevant communication between you and the casino so we can gather as much information as possible about the case? My email address is kristina.s@casino.guru.

Looking forward to hearing from you.

Best regards,

Kristina

Dear Cheryl,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.