WinVegasPlus Casino - Hráč si stěžuje na celkový zážitek z kasina.

Good morning, I want to report and warn that you do not register in this casino, they are shameless that withhold withdrawals for weeks so that you end up canceling and not paying yourself. It is losing the. Money, they have neither ethics nor morals. Worst. They are bad people.

Buenos días, quiero denunciar y alertar de que no os registréis en este casino, son unos sin vergüenzas que retienen los retiros semanas para que acabes cancelando y no pagarte. Es perder el. Dinero, no tienen ni ética ni moral. Lo peor. Son malas personas.

Dear Pick,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem but I’m afraid, I will need more information and details. Could you please elaborate?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Good morning, I still haven't had the withdrawal processed since Tuesday the 8th, we are at the 14th. It's a shame.

Buenos días, todavía sigo sin tener el retiro procesado desde el martes día 8, estamos a día 14. Es una vergüenza.

Could you please specify which payment method you have opted for and if it were first withdrawal in this casino?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it. Looking forward to hearing from you. Thank you in advance. 

Dear Pick,

We are extending the timer by 10 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.