Platincasino - Bonus hráče byl připsán nesprávně.

Hello, the casino had a promotion/bonus over the weekend. For every deposit from 20.05 to 22.05 inclusive. To give a cashback of 20 percent on all net losses/deposits. Deposited 600 during this period and got a bonus of 42 euros today. Normally it should be 120 euros or not? The week before, there were constant errors on my Vip cashback of 10 percent. On deposits of 1600 euros I initially got 35 euros, then it was improved to 80 euros and then to 140 euros on further inquiries. Is it that hard to calculate something like that? Mfg Daniel

Hallo, das Casino hatte am Wochenende eine Aktion/Bonus. Für jede Einzahlung vom 20.05 bis einschließlich 22.05. Auf alle Netto Verluste/Einzahlungen einen cashback von 20 Prozent zu geben. Habe 600 eingezahlt in diesem Zeitraum und habe heute einen Bonus von 42 Euro bekommen. Normalerweise sollten es 120 Euro sein oder nicht? Schon die Woche zuvor auf meinen Vip cashback von 10 Prozent gab es andauernd Fehler. Auf Einzahlungen von 1600 Euro bekam ich anfangs 35 Euro dann würde es verbessert auf 80 und dann auf weiteres Nachfragen auf 140 Euro. Ist es so schwer so etwas auszurechnen? Mfg Daniel

Hello Niedi86,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Platin Casino. Please allow me to ask you a few more question before we would move forward.

Did you already contact the casino with this issue and if yes, what was their respond? Is there any link or screenshot of the cash back bonus showing the exact terms of it? When was the last time this or same issue occured?

Looking forward to your answer.

Regards,

Nick

Hello, so the casino is working on the case and that was the answer. The last time was on May 16th, 2022. As a VIP player, I was only credited with 10 percent cashback of 35 euros, although I had no payout and had deposited 1600 euros. What should actually be 160 euros. After 2 improvements I would have received 140 euros. Unfortunately it was just a pop up asking if I wanted to be part of the deal and I confirmed that. Unfortunately no e-mail or anything. Mfg Daniel

Hallo also das Casino bearbeitet den Fall auch gerade war die Antwort. Das letzte mal war am 16.05.22 da wurden mir erst als Vip Spieler 10 Prozent cashback 35 Euro gutgeschrieben obwohl ich keine Auszahlung hatte und 1600 Euro eingezahlt habe. Was eigentlich 160 Euro seien sollten. Nach 2 Verbesserungen hätte ich dann 140 Euro bekommen. Leider war es nur ein Pop up ob ich an dem Deal teilnehmen will und das habe ich bestätigt. Leider keine E-Mail oder so dazu. Mfg Daniel

Hello Niedi86,

Could you please forward a confirmation of your deposit during the even period? Please forward it to nikolas.b@casino.guru.

Also could you please advise what was your remaining balance when the promotion ended? Isn't it possible that if you had remaining balance then only the 20% of your loss was credited to you?

Dear Niedi86,

We haven't hear from you in a while. Please note that the complaint will be rejected if we won't get any respond within the next 7 days.

Regards,

Nick

Thanks has been resolved

Danke wurde geklärt

Thank you Niedi86 for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you.

Regards,

Nick