N1 Casino - Hráč se snaží vybrat své výhry.

I registered for this one, I successfully made my first deposit, I didn't use any bonus, nor was it given to me because of the registration in my deposit, there was no problem when I went to investigate, the request was rejected and not once or twice I turned to N1 support, which for 5 they make fun of me for days!!! at first they told me that I should follow the same method as the one I made a deposit, I told them that I have already done it, then they told me to try other ways ibank etc. of course it failed, then they asked me for the BIC of the bank and some other stuff like the address nearest bank to do something manually and properly because there is some technical problem today is the 5th day that I am waiting for them to do something after they first informed me that my issue has been taken over by the relevant department and that I don't need to try again and the withdrawal will be done automatically when the issue is resolved they will do everything!!! CROOKS!!!!! the only evidence i have is the countless emails i have sent and the ridiculous replies i have received which i can't post here as attachments!!

έκανα εγγραφή στο συγκεκριμένο επιτυχώς έκανα την πρώτη μου κατάθεση δεν χρησιμοποίησα κάποιο μπόνους ούτε μου δόθηκε λογω της εγγραφής στην κατάθεση μου δεν υπήρξε κάποιο πρόβλημα όταν πήγα να κάνω αναλυψη το αίτημα απορυφθηκε και όχι μια και δυο φορές απευθύνθηκα στην υποστήριξη της Ν1 που εδώ και 5 μέρες με κοροϊδεύουν!!! στην αρχή μου είπαν πως πρέπει ν ακολουθήσω την ίδια μέθοδο με αυτή που έκανα κατάθεση τους είπα ότι το έχω πράξει ήδη μετά μου ειπαν να προσπαθησω με άλλους τρόπους ibank κτλ φυσικά απορυφθηκε μετα μου ζήτησαν το BIC της τραπεζας και κάτι άλλα κουλά όπως την διεύθυνση της κοντινότερης τραπεζας για να κάνουν κάτι χειροκίνητα και καλά γιατί υπάρχει κάποιο τεχνικό πρόβλημα σήμερα είναι η 5η μέρα που περιμένω να κάνουν κάτι αφού πρώτα μ ενημέρωσαν ότι το θέμα μου το έχει αναλάβει το αρμόδιο τμήμα κι ότι δεν χρειάζεται να προσπαθήσω πάλι και η ανάληψη θα γίνει αυτόματα όταν επιλυθεί το θέμα θα τα κάνουν όλα αυτοί!!! ΑΠΑΤΕΩΝΕΣ!!!!! το μόνο που έχω αποδεικτικα στοιχεία είναι τα άπειρα mail που έχω στείλει και οι γελοίες απαντήσεις που έχω λάβει τα οποία δεν μπορώ να καταχωρήσω εδώ ως συνημμένα!!

Dear kostas161183,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue.

Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily, that it will be offered for withdrawals too, also it can be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers.

Could you please advise if you have been informed about any alternative method to withdraw your winnings? If you wish to forward any relevant communication, you can do so at petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

I have tried all the available solutions and I keep getting cancellations what else could I do?

έχω δοκιμάσει όλους τους διαθέσιμους τρόπους αναλυψης και δέχομαι συνεχώς ακυρώσεις τι άλλο θα μπορούσα να κανω;

Thank you very much, kostas161183, for providing all the necessary information. I will now transfer your complaint to my colleague Michal (michal.k@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hello kostas161183,

I'm Michal and I have taken over your complaint. I have reviewed this case and I will contact the casino to shed more light on this matter.

We would like to invite N1 Casino to join the conversation.

Dear N1 Casino,

Can you please provide some information regarding the player's withdrawal issues?

Dear kostas161183,

Could you please provide email associated to your gambling account ?

Best regards,

N1 Casino

Dear kostas161183,

Can you please confirm the email that you used for registering in N1 Casino?

Dear kostas161183,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.