Mr Bet Casino - Hráč se snaží znovu ověřit svůj účet.

Hello, good afternoon, after 10 months of having passed the verification process at the mr bet casino. Now again they ask me to verify the account again. They ask me to verify my webpay deposit dated 05/31 for 30,000 pesos. I already sent the certificate that the same bank sends me where all the information they request appears and that 10 months ago that same certificate served for verification. Since they rejected it, I send the bank statement today and they are still rejected. I am going to send you support for these 2 documents for the record. Thank you

Hola buenas tardes después de 10 meses de haber pasado el proceso de vericacion en el casino mr bet. Ahora nuevamente me piden verificar la cuenta nuevamente. Me piden verifique mi deposuto webpay con fecha 31/05 por 30.000 pesos. Ya envié el certificado que me envia el mismo banco donde aparece toda la información que me solicitan y que hace 10 meses ese mismo certificado sirvio para la verificación. Como lo rechazaron envío el extracto bancario el día de hoy y siguen rechazada. Les voy a enviar soporte de estos 2 documentos para dejar constancia. Gracias

Hello Zaimar15,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Mr Bet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Did they clarify why are your documents being rejected?

Looking forward to your answer.

Regards,

Nick

Hi Nick, I've been answering your questions about the verification process for about 1 week.

The documents that they ask me for at the moment have been rejected 3 times since the casino takes about 2 days to respond

The last time I spoke to mr bet casino was yesterday. There they asked me to send the documents again because according to them the document they require must show my name and my identification and there it appears the same, I will attach a capture of the certificate issued by the Falabella bank, which is the bank I use to make payments in the casino. Since that document was rejected, I tried to send the bank statement and I also think it was rejected because an (x) appears on the verification page. Apart from that, via chat with the support team, they ask me to send the proof through the verification page and to send via email to verify my residence in the country through an employment contract. I sent both things. And today, 06/10, I received an email from the assistance team that I cannot send any document by any other means than the verification page and they themselves told me that. I will also send a capture of the email that they sent me where they prove it so. Actually, it seems that they are playing to make the client get tired. But I won't do it because it's my money and besides I like to play in the casino. In truth, with the deposits and you they have always been very responsible but I do not understand how after checking my verified account they ask for that again, it seems absurd to me because I have not made any changes so far.

Hola nick respondo tus preguntas el proceso de verificación desde hace 1 semana aproximadamente.

Los documentos que me piden por el momento han sido rechazados por 3 veces ya que el casino tarde como 2 días en dar respuesta

La última vez que hablé con el casino mr bet fue el día de ayer. Allí me pedían que enviara nuevamente los documentos porque según ellos el documento que me exigen debe aparecer mi nombre y mi identificacion y allí aparece igual adjuntare capture del certificado emitido por el banco falabella que es el banco que uso para realizar los pagos en el casino. Como ese documento me lo rechazaron intenté enviar el extracto bancario y también creo que lo rechazaron porque en la página de verificación aparece una (x). Aparte de eso vía chatear con el equipo de asistencia me piden que por la página de verificación envíe el comprobante y que vía correo envíe para comprobar mi residencia en el país mediante contrato de trabajo. Ambas cosas la envíe. Y hoy 10/06 me llega un correo de el equipo se asistencia que no puedo enviar ningún documento por otra vía que no sea la página de verificación y ellos mismos me dijeron eso. Enviare también capture del correo qie me enviaron donde lo acredita así. En realidad pareciera que jugaran a que el cliente se canse. Pero no lo haré porque es mi dinero y aparte me gusta jugar en el casino. En verdad con los depósitos y os siempre han sido muy responsables pero no entiendo como después de esrar mi cuenta verificada vuelven a pedir eso me parece absurdo porque yo no he realizado ningún cambio hasta ahora.

I am attaching a certificate issued to me by the bank where it appears.

My name: zaimar E**** na***e go****

Ruth: 26.946.466-6

Amount deposited to the casino: 30,000

Payment method: webpay

Date 05/31

I clarify that this same certificate 10 months ago helped me so that after a month I could finally verify my account. At that time they demanded the same obvious thing with a different amount and date.

Les adjunto certificado que me emitió el banco donde aparece.

Mi nombre: zaimar E**** na***e go****

Rut: 26.946.466-6

Monto depositado al casino:30.000

Método de pago: webpay

Fecha 31/05

Aclaro que este mismo certificado hace 10 meses me sirvió para que por fin luego de un mes pudiera verificar mi cuenta. En ese momento me exigían lo mismo obvio con monto y fecha diferentes.

I want to upload the tests that I have via pdf but it won't let me upload them, tell me why not?

Quiero subirles las pruebas que tengo mediante pdf pero no me deja subirlas me indican porque no?

Hello Zaimar15,

Feel free to forward any documents as proof regarding this case to nikolas.b@casino.guru.

My account has been verified thanks.

Mi cuenta ta fue verificada gracias.

Dear Zaimar15,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Casino.Guru