Jungle Raja Casino - Výběr hráče byl opožděn.

Dear Varun,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please advise if you have completed KYC account verification in the past? Which payment method you have opted for?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal or you’re withdrawing a bigger amount of money. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive your delayed withdrawal. Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Thank you for your Reply Sir,

*Initially casino team members verified my Address proof document.

*I withdraw my amount by bank transfer.

Sir, As per your instruction I will wait for next 10 days & I will check & update you sir ,Thank You.

Dear Varun,

Let’s stay positive and wait for good news and winnings. I will set the timer for 7 days and expect your update in the following days. Thank you in advance.

Hi Sir,

You told me to wait for till next week but now i tried to open my account, now my account is blocked.

Till today morning in my account it is showing 1015rs balance, now they sent mail requites cancle

Thank you very much Varun for your reply. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Varun,

I looked at your complaint and will do my best to help you. I would like to invite Jungle Raja Casino into this conversation. Can you please specify what is the problem with player’s withdrawal and why you closed his account?

Dear Viliam,

I represent JungleRaja Casino.

Customer satisfaction is always a number one priority for us. And we can assure you that we run a fair and fully regulated game environment for thousands of happy customers, that receive their winnings every day.

At JungleRaja we strongly encourage using our services in a responsible manner.

The only reason for us to stop any activity on a customer's account is when we detect the violation of the Terms and Conditions, that each customer agrees with, when creating an account with us and starts using our services. We may kindly inform you that the system review of the customer's account revealed the multiple account creation by the customer, which is a severe violation of our T.C.s. Therefore, according to our policy, which is stated on the website, in such cases the account gets closed and the customer permanently banned.

Best regards,

JungleRaja Casino Team

Dear Jungle Raja Casino,

I understand your standpoint and I would like to ask you to provide relevant proof that this player has multiple accounts. Please, send me proof to my email: viliam.v@casino.guru

Dear Viliam,

Please kindly be informed that we have sent the requested proof to the email that you have provided.

Therefore, please kindly check it and let us know if anything else is needed.

Best regards,

JungleRaja Casino Team

Dear Varun,

Casino provided relevant proof that you had multiple accounts. Unfortunately, after gathering all the necessary information we are rejecting this complaint as unjustified. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help.