Horus Casino - Hráč se snaží stáhnout svůj zůstatek.

Buenas tardes.

Enter the casino to be able to play and then withdraw winnings. I played a couple of times and won over what I had deposited and when I withdraw the money they tell me that I cannot withdraw until I have wagered 100% of my deposit, even though they know that I did not use any bonus.

I stay tuned because I need my money

Buenas tardes.

Ingrese al casino para poder jugar y luego retirar ganancias. Jugue un par de veces y gane sobre lo que yo habia ingresado y al momento de retirar el dinero me dicen que yo no puedo retirar hasta haber apostado el 100% de mi deposito, aún asi sabiendo que yo no utilice ningun bono.

Quedo atento ya que necesito mi dinero

Hello leonardosk8,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Horus Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? When was the last time you spoke to the casino and what was it about?

Please understand that the casino is allowed to set a wager limit for deposits too (https://www.horuscasino.com/en/info/terms-and-conditions).

"We reserve the right to apply a wagering requirement of at least 5 (five) times the deposit amount at our sole discretion as per AML policy."

Looking forward to your answer.

Regards,

Nick

Dear leonardosk8,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Yes, it was verified, they just told me that I had to bet everything or I couldn't withdraw anything. a total scam.

Si, estaba verificada solo me dijeron que debia apostar todo o no podia retirar nada. una total estafa.

Can you please advise if you did finish the 5x wagering of the deposit?

Please note that if you did not, we can do nothing, you will have to finish the wagering of it in order to withdraw your balance.

Dear leonardosk8,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.