GGBet Casino - Hráč čelí opožděnému výběru.

Hi,

I withdraw 3 times on 09.11 and 10.11 in total 2700 pln.

I've mailed a few times to support but they always say the same that withdraws are proccesing in payment sections and i should waiting.

But it almost two weeks and nothing is happening.

Could you help me with my problem?

Dear leeso,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Dear Kristina,

I've made first withdraw without any problems. Money were on my bank account the next day. I accumulated winning without bonuses.

GGBet never asked me to do KYC verification.

Best regards

Thank you for your reply, leeso. Could you please clarify when exactly you received the last successful withdrawal and how many days it took to be processed? Did you use the same withdrawal method in the past?

What is the current status of your withdrawal request(s)? Is it marked as pending or processed in your casino account? If possible, please post a screenshot of your withdrawal history here in this thread.

Dear Kristina,

The last withdraw was succesed 09.11.2023. Money were on the same or next day on my Revolut account.

I used the same method for next 3 withdraws.

Screenshot:

Hello again,

Today i've got all 3 withrdraws on my account. Case closed.

Thank you for your help!

Dear leeso,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru