Cleos VIP Room Casino - Hráči si stěžují na opožděné stažení.

I received $25.00 for a birthday bonus and I won $950. I made a cashout request for $775.00 and went thru the verification process and got approved. I was told allow up to 12 business days for my request to be processed. On the 12 business day I received an email saying to confirm my information and I did. I was told that my request would be processed that week. It is now the following week and when I contacted support Friday, they said it would most likely be processed today. Now it is Monday and I tried to start an online chat with support and suddenly there is no operates available. 

Hello Kirk.

Thank you for submitting your complaint. We are very sorry to hear about your troubles. Something similar happened to me 2 years ago. Maybe it is just because of Christmas, just give them more time. In case that you will not receive your winning in two weeks, write us here and we will check where is the problem. I hope you don’t mind waiting a little longer. Meanwhile, we wish you Merry Christmas.

Ok

Hello Kirk.

I spoke with the casino, and they sent you multiple messages from 2 January. (last one on 12 January). They need from you the new bank information. Could you please write back to them to get your winnings.

They are making me open a completely new account just to get my money. They sent it incorrectly the first time and I even specifically sent them the paper my bank sent me for international transfers and I don't believe they even read it I sent it several times. My bank account I have handles international transfers thru first national bank of Omaha and all they had to do  was fill out the form just as it said and the problem would be resolved I'll even send u the paper fromy bank and just black out the sensitive information

I don't know why they are asking you to open a new account, but for now, please follow their instructions.  I checked their support, and they are looking reliable. They should be able to assist you better then we can. I keep the complaint open until you do not confirm that you successfully withdraw your winnings.

I have forwarded them all if my new account information as of last Thursday, and I was told the transfer would be processed last Friday, then on Friday I was told it will be processed this week, so I asked them if they could possibly give me an estimated time frame for this to be completed and they said anywhere up until Friday afternoon

Oki Kirk, lets then wait till Friday. 

It's now Saturday and I reviewed another email Wednesday swing they completed the transfer with the reference number included when I contacted my bank and gave them the reference number for the wire they said that is not enough numbers for a wire transfer until I contacted the people back and they said they would have to get in contact with the senders and I have yet to have any money in my account nor a reply back with the real tracking number

We would like to ask the casino to help Kirk to speed up the whole process.

Yes because they said Tuesday at the latest and once again no sign of the money nor reference number provided

It's Wednesday and they still can't provide me with the reference number or any update on the transfer

We are very sad about your situation but we unfortunately cannot anyhow speed up the process. Only casino can.

I know, I am just trying to keep you updated because it seems to keep getting more and more fishy. Nothing they are saying is making sense.

Hello Kirk.

Do you have some update regarding your case?

In finally received it

Dear Kirk,

Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system.