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On the afternoon of the 18th, for the first time, I deposited 685usdt . For the second time, I deposited 500usdt. Today, the total amount in my account was approximately 1300usdt . I wanted to withdraw 600 usdt, but they refused to accept it.On

Dear qq786715019,

Thank you very much for submitting your complaint. I’m afraid, I will need more information regarding your problem. Could you please elaborate? Did the casino confiscate your winnings? Or was your withdrawal request canceled and the funds returned to your casino account?

I will be waiting for your reply patiently.

Best regards,

Kristina

He did not confiscate my funds, and the withdrawal request was not cancelled. But it has been over 24 hours and the account has not been received yet. And I also have about 734USDT inside, I can send chat screenshots to your email.

Thank you for your reply, qq786715019. I would like to emphasize we always give the casino two full weeks to process each payment. I will keep this complaint open and if there’s no development by the end of this time frame, we will intervene. Let’s stay positive and I hope to hear good news regarding your withdrawal soon. Thank you in advance for your patience and please, keep me informed about any further developments.

Dear lady, I have some very bad news for you. Just 12 hours ago, my withdrawal request was cancelled and the funds were returned to my casino account, which contains 1347 USDTs

Thank you for your reply, qq786715019. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

I have successfully withdrawn 100 Usdt before, and I also sent kyc a week ago. I just asked customer service that I can withdraw money, but after submitting it, I failed again

This damn casino, now that KYC is successful, they have found an excuse to maintain the withdrawal channel, but there are always excuses that prevent me from making withdrawals. Please help me

Thank you very much, qq786715019, for your cooperation. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello there,

Thank you qq786715019 for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask Casinoin for their help in resolving this complaint. We would like to know how we can help the player withdraw their winnings.

Thank you!

Thank you. I have already withdrawn the funds

Dear qq786715019,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Peter