The player's complaint had been temporarily closed by us, pending the decision of Curacao Gaming, the regulator. We had assured the player that his complaint would be automatically reopened in three months and that we would update the final verdict based on the regulator's decision. We had also asked the player to contact us as soon as he received a response from Curacao Gaming.
Stížnost hráče byla dočasně uzavřena, dokud nebylo rozhodnuto Curacao Gaming, regulátor. Ujistili jsme hráče, že jeho stížnost bude automaticky znovu otevřena za tři měsíce a že konečný verdikt aktualizujeme na základě rozhodnutí regulátora. Také jsme hráče požádali, aby nás kontaktoval, jakmile obdrží odpověď od Curacao Gaming.
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