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They have me a free $200 cash back bonus after losing the night before. I gambled and played for over 3 hours and eventually went to Max bet of $40 after playing 3 hours up and down managed to leave after always checking till I reached playthrough on bonus. Went the cash out and they now saying $1500 only can be withdrawn so stole $4500 off me plus a further $1000 as there was a $6000 limit so $1000 stayed in my account.

Dear jeffabreu82,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that your winnings were accumulated from a cashback bonus? I have checked the general bonus terms and conditions, and this is what I found (here):

„Maximum win resulting from cashback is 5,000 EUR / 5,000 USD / 8,000 AUD / 8,000 CAD / 51,000 NOK / 8,000 NZD / 22,500 PLN / 450,000 RUB / 670,000 JPY / 32,000 BRL / 445,000 INR / 0.135 BTC / 7.2 BCH, 1.9 ETH / 27 LTC / 15,200 DOG / 5,000 USDT."

Could you please confirm how much was the approved payout?

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Dear jeffabreu82,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.