Betmaster Casino - Výběr hráče byl zpožděn.

I have been waiting 6 days for a withdrawal when 6 days ago I had a premission error, my account was verified.

I contacted support but I can not get a logical answer from them except that they are waiting 6 days for a response from their team of experts ... I hope this message reaches the right factors and I will can withdraw My money

Dear ofekistaharov,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Assuming that you have completed KYC verification successfully and had your withdrawal approved by the casino, still, if you don’t receive your winnings by then, please, let us know and we will try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Petronela

im can not complete my withdraw request its not working..

i dont waiting for the money to appears in my accaount im waiting for an answer why i can not withdraw at all its telling me "premission error".

and also i can not change the withdraw method its only by the card that i paid with .

i will attach screenshot to explain better.

Thank you very much, ofekistaharov, for providing all the necessary information. I will now transfer your complaint to my colleague Stefan (stefan.m@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Dear ofekistaharov,

I am sorry to hear that your withdrawal has been delayed. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite Betmaster Casino representative to join this conversation and participate in the resolution of this complaint.

Dear Betmaster Casino, could you please state the reason why the player's withdrawal has not yet been processed and why is he getting a permission error?

Thank you in advance for providing the information.

Kind regards,

Stefan

Hi,

We are very sorry to hear about that, could you please provide us with the login details so we could investigate this issue further and assist you. Unfortunately email "ofekista@gmail.com" was not identified in the system.

We look forward to your reply.

Best regards.

Dear ofekistaharov,

could you provide us with the email which you use to login into your account, please? Thank you in advance

Kind regards,

Stefan

Dear ofekistaharov,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

Dear ofekistaharov,

As we haven't heard from you, we will have to close this complaint as "rejected".

Feel free to contact us if you run into any issues with this or any other casino in the future. We are here to help.

Kind regards,

Stefan