BC.Game Casino - Hráč má potíže s ověřením účtu.

I can't verify my account due to reason that I have another acc . I want to transfer my kyc to my present account to verify my present acc but they rejected . even thought they already speak it is possible to transfer kyc once every user .

Dear lestersacramento1993,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with BC.Game Casino.

Please understand registering multiple accounts in online casinos is almost universally prohibited.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Under which circumstances have you registered accounts in this particular casino?
• Could you please share your communication with the casino on the topic? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Sorry sir I know I have made a huge mistake regarding multiple acc. I am not aware about this matter . I am not aware I could violate the BC game system . if I am fully aware about multiple account prohibition I would not done creating another acc. The reason why I created another account its because I couldn't play my previous acc . that's the reason why I created my present account. I already started playing and deposit almost 39000 pesos not knowing that I could not verify my acc . recently when I luckily hit the bonus I intend to widraw my money but it is needed to verify my account . I comply with the verification but the problem is it could not be verify due to the document submitted . but after that I fail to verify my acc I contact the costumer service for assistance . they even told me that it is allowed to transfer my kyc to my present acc . they give me some terms regarding the transfer of kyc and I strongly agree with their terms . and decided to transfer my kyc to my present acc. But lately when I ask them about update of my verification they speak that it was rejected . but they already message me before it is possible to transfer kyc . I have my screenshot with the conversation with the costumer service regarding this matter and I could possibly send it to you sir

Were you given a reason why the KYC transfer procedure was rejected?

If you have this information from support please share a screenshot here.

They only speak because of multiple account

You wrote:

The reason why I created another account its because I couldn't play my previous acc . 

• Could you explain further why you couldn't play your previous account? Was your previous account blocked by the casino?
• Have you accepted any bonuses on your original account, or your second account?

I created my present account because I could no longer log in my previous account

Have you attempted to contact the casino and unblock your original account? With what result?

Dear lestersacramento1993,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.