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Dear Markus,

Thank you for submitting your complaint. Please could you provide more information and details regarding your complaint? I would like to understand what the issue might be. Thank you in advance for your reply. 

Best regards,

Petronela

Dear Markus,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.