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Good morning, I made a deposit of 300 euros via visa card on 24/09/23. A charge was made, but the money did not credit to my account. It stated the transaction was rejected in the messages. Today, I told them about my problem and they instantly deleted the message from my account, it is no longer visible. I don't know why. I managed to take a screenshot of it. They asked me to send the transaction from my bank which also included the timestamp in a screenshot. However, in my transactions, it does not state the time, only the date and transaction number which I have sent them. I request your assistance. This is with regard to the casino.

Καλημέρα έκανα μια κατάθεση 24/09/23 ποσό 300 ευρώ με κάρτα visa έγινε χρέωση κανονικα όμως τα χρήματα δεν πιστώθηκαν στο λογαριασμό μου και έγραφε στα μυνήματα απορρίφθηκε συναλλαγη σήμερα τους είπα για το πρόβλημα μου και αμέσως σβήσανε το μύνημα από τον λογαριασμό μου και δεν φαίνεται τώρα δεν ξέρω γιατί πρόλαβα και το έβγαλα screen shot μου ζήτησαν να στείλω την συναλλαγή από την τράπεζα μου που να γράφει και ώρα σε screen shot στις συναλλαγές μου δεν γράφει ώρα όμως μόνο ημερομηνία και αριθμό συναλλαγης που τους τα έστειλα παρακαλώ την βοήθεια σας είναι για casino

Dear marinakiskostas9, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied. 

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding. 

Best regards, 

Veronika

Ok problem solved

Εντάξει επυληθηκε το προβλημα

Dear marinakiskostas9,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Veronika

Casino.Guru