20Bet Casino - Hráč tvrdí, že platba byla zpožděna.

Hi there, I deposited a considerable amount of money via card and subsequently lost a lot. Now that I have recovered all the money and even won more, up to 3900, I have tried three withdrawals, one of 900, another of 500 and another of 500, but all three have been denied due to lack of documentation, even though they initially told me that I wouldn't need any additional documents.

I have already sent all the necessary documentation, including my card details, bank account number, and an invoice with my address, etc. All these have been approved in the verification section of the 20Bet website.

Yet, my two withdrawal requests still show as pending, despite having all my documents approved. I keep getting responses saying the withdrawal is in the queue and asking for my understanding. To be honest, I'm beginning to suspect that this website is a scam and I don't plan on playing on any site again, as it's just a waste of time and they just keep your money.

I hope you, the guru agents, can help me. Thanks.

I'm sorry that I didn't respond to two other complaints I raised earlier, but those didn't resolve my problem. I continued playing on the two websites and lost my money. I was so furious that I stopped responding on here, for which I apologize.

Buenas ingresé bastante dinero con tarjeta y perdí bastante y ahora que he recuperado todo el dinero y he ganado más hasta 3900, he intentado 3 retiradas,una de 900, otra de 500 y otra de 500 denegando me las tres por falta de documentación, cuando la primera vez me dijeron que no iba a ser falta documentos.

He enviado ya toda la documentación tarjeta con la que deposite, número cuenta banco, factura con la dirección etc .todo está aprobado ya en el apartado verificación en la página 20bet.

Me sigue saliendo pendiente las dos retiradas que he hecho ya teniendo aprobado toda la documentación, y me siguen contestando que la retirada está en cola y que los comprenda, sinceramente estoy empezando a pensar que es una estafa está página y que no voy a jugar mas a esto en ninguna página, pierdes tiempo y además se quedan con tu dinero.

Espero podáis ayudarme agentes del gurú gracias.

Siento no haberos contestado otras dos quejas que puse pero las otras no me resolvieron el problema las dos páginas donde jugué y seguí jugando y perdí el dinero, tal cabreo que tenía deje de contestar por aquí,mis disculpas.

Dear negredo69,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Thank you very much, I'm going to wait but I'm very upset, all the documentation has been approved and they won't accept my transfer.

Muchas gracias voy a esperar pero estoy muy disgustado está toda la documentación aprobada y no me aceptan la transferencia

Dear negredo69,

Have you received your withdrawal from the casino yet?

Dear negredo69,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.