Winota Casino - Hráč se snaží vybrat své výhry.

Hi

I deposited 50 euros at winota and won 50 euros after playing for 2 hours. Since I paid in with Cash To Code, the support asked me to deposit something with an online account. Then I charged 10 euros with muchbetter and wanted to pay out. However, no pop update window appears like when making a deposit and the support keeps asking that I should empty the cache or try it from another device, which I have already done dozens of times. Since I've been getting the same thing said for 48 hours now, I slowly think they don't want to pay out, especially since I've read the same case here in the last 2 days

Hallo

Ich habe bei winota 50 Euro eingezahlt und Habe nach 2 Stunden spielen 50 Euro gewonnen. Da ich Mit Cash To Code Einbezahlt habe wurde ich vom Support gebeten mit einem Online Konto Etwas Einzuzahlen. Dann habe ich mit muchbetter 10 Euro aufgeladen Und Wollte Auszahlen. Jedoch Erscheint kein Pop Update Fenster Wie Bei der Einzahlung und der Support bittet immer wieder nur das ich den Cache Leeren soll oder von einem Anderen Gerät es zu probieren was ich Dutzende male Jetzt Schon gemacht habe. Da Ich Jetzt Seit 48 Stunden immer dasselbe Gesagt bekomme Glaube ich Langsam die möchten Nicht Auszahlen zumal ich den selben Fall hier Auch Gelesen habe in den Letzten 2 Tagen

Dear MCWENNER,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Yes, we have received a similar complaint just a few days ago.

However, allow me to ask you a few questions, so I can understand the whole situation completely. Have you completed the KYC verification successfully in the past? Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?

I believe we will be able to help you to resolve this issue and receive your winnings as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Dear MCWENNER,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.