SpinBetter Casino - Hráč se snaží vybrat výhry.

i did my first deposit on this casino using their payment method and won a little and so i thought i might wanna do withdrawal to ensure that i wont have any problem in future or if i need to provide documentation so i can prepare it all now so less hassle for me in future. When i try to withdraw i dont see my payment method that i used to deposit and so i reach their live chat to sort out this issue but in turn their useless rep blame me for not checking if the payment method is also available for withdrawal so i relent and asked them if i can perform new deposit with crypto and wager the whole amount 1x since it had no bonus stick but their useless rep said i can only withdraw using crypto the same amount that i deposited??!! so if other people won jackpot or anything they can only withdraw the same amount they deposit??!! this is pure and straight out garbage excuses just to scam people.

Dear dar5689,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. Therefore this doesn’t necessarily have to be the casino’s mistake.

What I am concerned about is the limit of winnings you can withdraw according to customer support.

Would you be so kind as to forward all the relevant communication between you and the casino to kristina.s@casino.guru?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

Even if geo location might contribute to this factor but the reason that i can deposit using my local country bank should mean that i can also withdraw via local bank and that usually the case with similar casino i play with the same website casino ie 22bet, 1xslot, jvspin n the rest. i was unable to forward my convo with their rep since their live chat doesnt offer email transcript option.

Thank you for your reply, dar5689. Do I understand correctly that you currently have 600 RM (dispute amount) sitting in your account without any option to withdraw?

Dear dar5689,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.