Spin247 Casino - Výběr hráče byl zpožděn.

I've tried to withdraw my winnings, it's been over 8 weeks now and still haven't received anything.

I've sent proof of address and proof of identification.

Yet my withdrawal still says pending.

I've tried to contact the casino via email, but wont get any response. The live chat feature always puts me in a queue of more then 16 people and i end up waiting over 3 hours for no good reason.

Dear Eesa,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you ever made a successful withdrawal before? Have you received any confirmation regarding successful withdrawal after you submitted your documents?

Additionally, if there is any relevant communication between you and the casino, please, forward it to kristina.s@casino.guru (or alternatively post it here).

Thank you very much in advance for your reply.

Best regards,

Kristina

Hi. I haven't made any withdrawals before. This will be the first.

But I've made multiple deposits.

Never received confirmation after sending my documents.

Sent emails to the casino but they haven't replied to any emails.

Thank you for your reply, Eesa. What payment method to withdraw your winnings have you opted for? Could you please advise what is the current status of your withdrawal request? Is it marked as pending or processed?

I chose the Bank transfer option. Then added my banking details.

It's marked as pending.

Thank you very much Eesa for your reply. I will now transfer your complaint to my colleague Viliam (viliam.v@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Thank you so much Kristina.

Your assistance is appreciated.

Hello Eesa,

I looked at your complaint and will do my best to help you. I would like to invite Spin247 Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?

Hi Viliam.

Thank you. Your help will be appreciated.

We would like to ask the Spin247 Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

I apologize, but since we haven’t received any response from the casino regarding the issue, we can not continue resolving this complaint and we are forced to close it as ‘unresolved’. You can contact Curacao gaming license. If you need my help with contacting them just send me an email here: viliam.v@casino.guru

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the Casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The Casino can ask to reopen this complaint anytime.

We’ve reopened this complaint as per the Casino’s request. We would like to give this case one more chance to get resolved and help both involved parties to reach a satisfactory conclusion.

Additional comment from the Casino:

"Hey Eesa101 and Viliam

Having reviewed the account, I can see our payments team have requested some additional information from you prior to processing your payment. We do endeavor to process your pending withdrawals as quickly as

possible once all identification is received.

Many Thanks,

Spin247"

Hi I've received an email today regarding identification. And went fort in sending all necessary documentation.

Dear Casino,

keep us informed regarding progress, please.

Hey Eesa101 and Viliam

After reviewing the identification documents submitted to us, I am happy to say that we have accepted them, and applied them to your casino account.

We will begin to process your withdrawal, please be aware that we aim to process withdrawals for our depositing customers within 2 working days.

Should you require any further help or assistance please let us know.

Thank you spin247. Your feedback and response is highly appreciated.

Dear Eesa101,

let me know when you'll receive your winnings, please.

Dear Eesa101,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Even if we assume that the issue has been resolved, without confirmation from the player, we were forced to reject this complaint.

The player can ask to reopen this complaint anytime.