Slots Empire Casino - Výběr hráče je zpožděn.

I won 2500$ 3 weeks ago. the site says 2500 payouts on bitcoin. as of this date they have sent me 500 and now they sent me another 300 at this rate it will take months to get a payout. Stay away from this site. the bonuses are good. but they never want to pay out any money.

Dear dtilly2006,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can better understand the situation.

Have you made any successful withdrawals from the casino in the past, other than the 2 most recent withdrawals? Could you please confirm that you have passed the KYC verification? Have you accumulated your winnings with or without an active bonus? What is the correct amount of the disputed amount, please?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

yes i have made successful withdrawals. 1 was 2500 and they split between two 1250 payments. i have been verified fully for at least 5 months. now they keep sending me small amounts every week. they are not sending it in 3 days like their site claims. every week i have to resubmit my payout. I filed a complaint with the curucao gaming board. but i doubt that will get far. It was a deposit bonus that i completed the playthrough on. so far i have gotten 1000 and am supposed to get a payment today for another 300. i resubmitted a payout request for the last 1200 they owe me. but the way its going i am going to have to wait a month and get 300 a week. its just bad business

Dear dtilly2006,

I've updated the disputed amount accordingly.

According to the casino t&c: https://slotsempire.com/en/terms/

All payouts from Slots Empire Casino are limited to $2,500 per transaction. This limit can be adjusted by the Casino, according to the Customer Level, or as per a mutual agreement with the Customer's VIP host.

Has the casino explained why they split the transaction into lower amounts? If there is any relevant communication between you and the casino, please forward it to my email at tomas@casino.guru, alternatively post it here. I'll await your reply.

Dear dtilly2006,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.