PlayCroco Casino - Přehrávač nemůže ověřit.

again sorry for my english good evening i have been playing online casinos for years and now and it seems its getting harder to find a honest casino these days. i have send documents 12 days ago to playCroco casino they keep stalling paymend and now after 12 days they reject good documents i have verfied on almost al casinos with the same documents they are clearly visible can you help me with this thank you

Hello 19neveer,

Thank you very much for submitting a complaint and I'm really sorry to hear about your issue with PlayCroco Casino. Allow me to ask you a few more question before we would move forward.

Did they specifically mention why was the document rejected? Did they request new documents from you since then? When was the last time the casino responded to you and what was it?

Please forward any relevant screenshot or chat to nikolas.b@casino.guru.

Looking forward to your answer.

Regards,

Nick

Hello nick thank you for reply on my message they say the documents are cropped and dey ask for new ones i have send it only iam waiting 12 days now and now another 5 its pretty frustrating support are talking to me to be fair it was today i have to wait longer im trying everyday thanks again

hello Nick today i went to support and ask how its going on the verification they say it looks like the documents are cropped again i have send the documents to you

best regards Martin

Hello Martin,

Are the screenshots you sent in mail to me the same the casino rejected or are they the new one you sent them?

hello they are pictures of my pasport front and back they are the last i send to the casino.support told me they were cropped if i send pictures of my pasport again its another 5 days casino sending me a lot of promotions free 100 if i accept the bonus im in breach of terms so i dont

hello nick documents rejected again its pretty frustrating al other casino accepted the same documents can i place them here so other players can see them its now i think 17 days if i take other pictures its another 5 days waiting i dont know what to do anymore i like to close my account i dont even want to play the money

Hello again Martin,

Thank you for all the e-mails. I will now forward your complaint to my colleague Viliam who will be assisting you from now on.

Wish you best luck resolving it.

Hello 19neveer,

I looked at your complaint and will do my best to help you. I would like to invite PlayCroco Casino into this conversation. Dear Casino, can you specify where is the problem with the player’s verification process, please?

hello Viliam the casino has payt my winnings thank you and thank Nick you can close it its solved greetings Martin

Dear 19neveer,

Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system. Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help, but I hope you won’t come across a problem like this again.

Best regards,

Viliam Casino.Guru