MyStake Casino - Hráč se snaží získat ztracený vklad.

Hello,

This is more my fault rather than a complaint however all of the support members I have spoken to are useless, they just say that they personally can't help me which seems weird. when depositing, it usually links me to my bank app to accept it as a linked transfer so that when the money is received, it appears in my account. I was moving money around the other day however and sent money to their processor (santeda) (311.10) with no context or link clicked on so my money is now lost in their accounts and mystake help is not doing much to help. If there is any way you guys could help me it would be much appreciated.

Dear macc0nf13ld, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied. 

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding. 

Best regards, 

Veronika

Hi Veronika,

I have asked that my bank open a case and contact their bank in order to get my money back, very disappointed however in the lack of info/help on santeda and also mystake's lack of ability to help me, all of my agents have been unhelpful and have shut the cases on me. Will report back with any updates if this goes anywhere. Thank you.

Hello,

Update on the money, I sent another email last night and told them it was meant to be a deposit just to keep it simple, they asked for evidence and after being forwarded and marked in their system for importance the money is in my balance so all in all good support from them maybe just a couple useless help agents.

Dear macc0nf13ld,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Veronika

Casino.Guru