MyStake Casino - Hráč se snaží vybrat své výhry.

I’m trying to withdraw my winnings but after chatting to support agent several times without a straight answer, it’s been seven days and still no money has been paid into my account, now all I get told i have to wait but on their website it states that it takes 2-3 days for withdrawal. I feel like this is a fake site stealing peoples money. Hope you can help thanks.

Dear felix,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Would you be so kind and confirm that you passed the KYC verification? Have you ever made a successful withdrawal before? When exactly did you request the withdrawal, please?

Additionally, if there is any other relevant communication between you and the casino that wasn't included in the attachments, please forward it to kristina.s@casino.guru.

Thank you very much in advance for your reply.

Best regards,

Kristina

Thank you for your emails, felix. Could you please provide more information regarding failed verification? Could you please advise what the current status of your withdrawal is? Is it pending or processed?

Additionally, I would like to ask you to reply to your submitted complaint inside the existing thread and not by sending emails, unless you’d like to forward any relevant communication. Replying inside the thread is the easiest way for us to link all the relevant information to the correct issue and to collect important details and data in one place. Your cooperation in this matter is highly appreciated. 

Iguana, I received another email yesterday asking for my iban and swift number as they’ve rejected the withdrawal again, I’ve send these informational again and started the withdrawal again. I chatted online yesterday to mickey to see if that was all they need for the withdrawal and was told I have to wait and see, I have got a screen shot of the email. Thanks

Could you please forward me the communication? My email address is kristina.s@casino.guru.

Hi mystake has just paid my winning into my bank account after 2 weeks waiting. I will not be using them again so close my account. Thank you.

this site or others should never be allowed to take peoples money from uk as they are not regulated in uk.

Awesome news, felix. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.