Mr. Green Casino - Hráč si stěžuje na technický problém.

Hey,

MrGreen's website does not work for repatriation at all. I have made a complaint about the last time two months ago. They told me that there was no technical problem and they made the last withdrawal manually. Now again the same problem, not working on any device or browser. The site will remain blank in white when you select "redeem".

Regards,

Hei,

MrGreen sivustolla ei toimi kotiutus ollenkaan. Olen tehnyt aiheesta valituksen edellisen kerran kaksi kuukautta sitten. He kertoivat minulle että ei ole teknistä ongelmaa ja tekivät edellisen kotiutuksen manuaalisesti. Nyt taas sama ongelma, ei toimi millään laitteella eikä selaimella. Sivusto jää blankko valkoiseksi kun valitsee "kotiutus".

Terveisin,

Dear Joonas,

Thank you very much for submitting your complaint and forwarding the screenshot. I’m sorry to hear about your problem. We will contact the casino and ask for their assistance, but before we do that, please could you advise if you have been experiencing technical issues during the game too, or when withdrawing only? I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Dear Joonas,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Hey,

Deposit and gaming work. Withdrawals cannot be made on the site. Tried on different browsers and also on different devices, including mobile devices. They themselves have stated that they do not know where the fault is, but money cannot be withdrawn from my account other than by manual request and it has its own delays then.

Regards,

Hei,

Talletus ja pelaaminen toimivat. Sivustolla ei voi tehdä kotiutuksia. Kokeiltu eri selaimet ja myös eri laitteilla, mukaanluettuna mobiililaitteet. He ovat itse todenneet että eivät tiedä missä vika on, mutta minun tililtä ei voi kotiuttaa rahaa muuten kuin manuaalisella pyynnöllä ja siinä on omat viiveet sitten.

Terveisin,

Dear Joonas,

Thank you for your reply. Since you have contacted the casino already regarding the technical issue and they found a way how to resolve your withdrawal problems by offering you manual withdrawals, there is not much we could do for you in this matter. I will close your complaint now, but please do not hesitate to contact us if you run into any issues with this or any other casino in the future. Thank you very much for your understanding.