M88 Casino - Hráčův účet byl zablokován a zkontrolován.

I cant withdraw my money. The casino only replies that my account is under verification with no reason to provide nor timeframe of when I will be able to withdraw again.

Dear RedEnvelope,

Thank you very much for submitting your complaint. Foremost, allow me to congratulate you on your great win.

Please understand that it is a common procedure for casinos to audit players’ accounts, particularly, after accumulating a substantial win. From our experience, it may take 14 days, but every casino is different and has its own procedure which needs to be followed. That’s why we advise players to be patient and fully cooperate with the casino.

Could you please specify if you have withdrawn any winnings from this casino in the past or if this was your very first game session? Was your account successfully verified in the past? Have you redeemed any promotional offer when placing your last deposit?

Hopefully, we will be able to help you as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

The audit is done and they said I violate their rule which they confiscated all my winning amount almost 1.4M THB (roughly 40K usd). which I did not use any bots. I only bet on one side. and they are not answering why my winning was taken away from me

this is what they answered me then they block me from where I can access my betting history. I assure nothing I did is against their rules not using bot and I only bet on 1side. I find this is very unfair to player. please help in anyway you can. if there is any information you need kindly let me know. thank you.

thank you for patiently waiting.

Upon checking, you've violated one of our terms and conditions. You can see our terms and conditions in our website. Just click Help Center, and Terms of use.

T&C 8.3 : The Provider only accepts bets made through the internet and/or Device(s) in compliance with these Terms and Conditions. Bets are not accepted in any other form (whether by post, email, fax or otherwise) and where received will be void regardless of the outcome.

The Provider reserves the right to suspend and/or close a customer's Player Account at any time if the Provider believes that you have breached any of these Terms and Conditions or any other applicable rules or have acted in a manner of cheating, hacking, attacking, manipulating or damaging the normal betting spirit. Any winnings and/or payouts including balances in the Player Account shall be deemed forfeited and invalid. You acknowledge that the Provider does not have to give you prior notice of any such termination.

Any forms of "abnormal bets" including the use of artificial intelligence, software programs and/or "bots" on the Internet will be VOID without prior notification. Any attempt or actual usage of such methods of betting by members or will lead to termination of their Player Account.

to answer your questions

Could you please specify if you have withdrawn any winnings from this casino in the past or if this was your very first game session?

Yes I was able to withdraw money in the past so Im playing bigger numbers. This is not my first time playing with this casino.

Was your account successfully verified in the past? There is no request for my documents.

Have you redeemed any promotional offer when placing your last deposit? No deposit bonus

Thank you for taking your time

Thank you very much, RedEnvelope, for the clarification. Could you please specify which games you were playing?

sport betting on "Saba sport" and "Pinnacle"

Thank you very much, RedEnvelope, for your reply. Since you have confirmed that the issue is purely related to sports betting, I’m afraid we won’t be able to help you.

I’m truly sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. Sadly, we don’t have a branch dealing with sports betting yet and enough insight to take on this kind of dispute or judge it appropriately, we are forced to reject your complaint in the end. I really wish I were of more help.