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Good

I deposited 40 euros , managed to add 200 . I can't withdraw, I've already sent all the documents and still they always reject withdrawals.

Boas

Depositei 40 euros , consegui juntar 200 . Nao consigo levantar , ja mandei os documentos todos e mesmo assim eles rejeitam sempre os levantamentos.

Dear Soraiacouto,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Have you been informed what specifically seems to be a problem in verifying your account?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Verification has already been done, withdrawals that are always rejected.

A verificação ja foi feita , os levantamentos que sao sempre rejeitados.

Good afternoon

I still have no response and withdrawals are refused

Boa tarde

Continuo sem resposta e com os levantamentos recusados

Hello,

According to our records, the withdrawal was completed 07.02.2023 13:46:00 (UTC)

Kind regards

Yes I received it today, we will see if I will receive it in my bank account

Sim recebi isso hoje , veremos se receberei na minha conta bancária

Great news, Soraiacouto. Please let me know when you receive your withdrawal. Looking forward to hearing from you.

Problem solved

Thanks a lot for the help 🙏

Problema resolvido

Muito obrigado pela ajuda 🙏

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Soraiacouto, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru