Club Player Casino - Hráč nemůže vybírat výhry.

Iv tryed to withdrawal from club player for over a month now I tried all the withdrawal methods they have and for one reason or another they didn't work so they told me to cancel the withdrawal and try another way little did I know that starts my time frame over every time I'm just so sick of how easy they take your money but when you win you can't even cash out iv tryed talking to customers service but now they won't even talk to me on there .

Dear yardawg2020,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Club Player Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please list which payment methods you used to request withdrawals and the reasons why they weren't successful?
• Which payment method did you use to request withdrawal at this time and what feedback you received about it?
• Please send me recent relevant correspondence from the casino regarding the issue. My email is tomas@casino.guru

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

I emailed you the information

Has there been any progress since you requested a new withdrawal?

Could you please share a screenshot of your withdrawal request if the issue persists? I apologize for the inconvenience.

They claim to have payed me out too a Bitcoin address i don't know I never received an email with my withdrawal info or anything

Do I understand correctly the casino thinks they already paid you but the money hasn't reached you?

In your transaction history in your casino account, what is the status of the payout?

Here is my last conversation where they tell me they are still with in the eloted time frame and when I asked for them to break down the full time frame they speak of Brandon Mitchell flat out refused to explain it to me and left the chat very unprofessional and mind you you have to sit and wait for a rep. To help you for what feels like days each time you try to talk to customer service iv been trying to get redeemed sense December 4th



If that's not allowed tell me what email you would like to send this picture evidence of then jerking me around

Have you checked your Bitcoin wallet for any received funds?

Has the payout from the casino reached you?

No it hasn't trust me I've been checking my Bitcoin and my messages on club player still nothing

Thank you very much, yardawg2020, for providing the necessary information. I will now transfer your complaint to my colleague Dominika (dominika.l@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello yardawg2020,

This is Dominika and from now on, I will be taking care of your complaint. I have reviewed your case and I would like to invite Club Player Casino to join the conversation and participate in the resolution of this complaint.

Dear Club Player Casino,

Can you please provide an update on the issue causing the delay with the withdrawal for the player?

Best wishes,

Dominika

Casino.Guru

Sure I'm open to anything if it helps get me redeemed

Greetings all,

I had the opportunity to review the situation and payment was made in full today via Bitcoin and has been confirmed delivered in Blockchain Explorer. The approved amount was $300 after removal of the non-cashable deposit bonus ($100).

Best wishes,

Nick and Club Player

Thank you for the information, Nick and Club Player Casino.

Now I would like to ask yardawg2020, could you please confirm once you have received the payment?

Yes I have finally received my payment I could not have done it with out you thank you so much casino gurus and shame on you club player for taking it this far it literally feels like an act of congress just to get what I won and of course yall still kept 100$ but I'll take what I can get I guess

Dear yardawg2020,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Dominika

Casino.Guru