Bongo Casino - Hráč zažil technickou závadu.

Hello I became aware of Bongo gg through your site, I made a deposit and played 2 times, the 2 wins at roulette were counted as a loss, the live chat does not try to correct this error. I ask you to clarify this, it is annoying when you get ripped off. I would look forward to your support

Best regards

Marco ***

Hallo bin durch eure Seite auf Bongo gg aufmerksam geworden, habe eingezahlt und 2 mal gespielt, man wurde die 2 Gewinne bei Roulette als Verlust gewertet, der Live Chat ist nicht bemüht diesen Fehler zu korrigieren. Ich bitte euch das bitte zu klären, es ist ärgerlich wenn man abgezockt wird. Auf eine Unterstützung würde ich mich sehr freuen

Mit freundlichen Grüßen

Marco ***

Dear Marco,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please provide more information so I can understand the whole situation completely? Please forward any supporting evidence, such as screenshots or videos, to petronela.k@casino.guru? Have you tried to communicate this issue with the casino?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear Marco,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.