BitKingz Casino - Hráč kritizuje falešnou reklamu bonusu.

My wife and I are both registered in the casino, my wife made her first deposit and did not receive the welcome bonus as this bonus is only given once per household!

Since I've never made a deposit, why doesn't my wife get this bonus ????

It is very strange how the customers are dealt with, I don't think that we will make another deposit!

Meine Frau und ich sind beide im Casino registriert, meine Frau hat ihre erste Einzahlung gemacht und den Willkommensbonus nicht bekommen da dieser Bonus nur einmal pro Haushalt gegeben wird!

Da ich noch nie eine Einzahlung gemacht habe warum bekommt meine Frau dann diesen Bonus nicht????

Es ist schon sehr seltsam wie mit den Kunden umgegangen wird,ich denke nicht das von uns nochmal eine Einzahlung gemacht wird!

Dear michaelpinkert1,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. What was the exact reason why a promotional offer couldn’t have been applied to your wife's account properly? Have you tried communicating this issue with the casino directly?

Meanwhile, please understand if two accounts have been registered from the same IP address or the same household, the casino has the right to withhold any promotional offers from both accounts.

Thank you in advance for your reply and I hope we will be able to help you as soon as possible.

Best regards,

Petronela

Hello everyone, I registered at this casino some time ago but haven't made a deposit yet!

So my wife was the first to take advantage of the bonus, so she doesn't understand why she was denied the bonus!

Hallo zusammen, ich selbst habe mich vor einiger Zeit in diesem Casino registriert aber noch keine Einzahlung vorgenommen!

Meine Frau hat also als erste überhaupt den Bonus in Anspruch genommen, deshalb versteht sie nicht warum ihr der Bonus verwehrt wurde!

I understand. Have your wife contacted Customer Support?

Of course she did, but she was told that this bonus was only given once per household. Since she wanted to claim the bonus first, it should have been given in my opinion !!

Natürlich hat sie das gemacht, aber ihr wurde geschrieben das es nur einmal pro Haushalt diesen Bonus gibt. Da sie den Bonus als erste beanspruchen wollte hätte er meines Erachtens auch gegeben werden müssen!!

Yes and no. As I mentioned earlier, if two accounts are registered from the same IP address or household, the casino can decide not to grant any bonuses to any of the accounts.

I would strongly recommend checking with casino if they allow you both to keep your accounts. It's better to be safe than sorry later when you request a withdrawal.

Please let me know if there's anything else we could try to help you with.

We'll just never make a deposit again and that's it!

It's that simple 😊

Wir werden ganz einfach nie wieder eine Einzahlung tätigen und fertig!

So einfach ist das 😊

Thank you, michaelpinkert1, for your reply. Do I have your permission to close this complaint or there’s anything else we could help you with?

gladly

Gerne

I wish I could be of more help. I’m very sorry we couldn’t assist you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. I will now close this complaint. Thank you for your understanding.