ZeusGlory Casino - Ověření účtu hráče je zpožděno.

I joined this casino 20 days ago, I submitted all my documents to verify my account and for the 20 days it’s just been saying reviewing I have tried to speak with someone on the live chat to which I’ve been told it’s taking longer to review identification when asking if there is another way to speak with someone I am told there isn’t. I have been fine depositing money on a number of occasions but can’t withdraw without being a verified user.

when checking reviews before I joined it says 24-72 hours for verification.

Hello Niki1986,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with ZeusGlory Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hi Nick

Thank you for your quick response.

I submitted my documents when I opened the account over two weeks ago I sent passport photo of me holding my passport bank statement with address and bank card front and back.

none have been verified just still says reviewing I have spoke with two people on live chat to which I’m told it’s taking longer than usual to verify users and that there is no other form of contact.

last contact I had was around 3 days ago which I was then told it’s taking longer than usual

Good afternoon,

my account has now been verified, I have requested my withdrawal so hoping it goes well.

thank you

Hello Niki1986,

Glad to hear that the account is now verified. Do you want to keep the complaint open until the withdrawal is processed?

If yes, please keep in mind that we recommend to wait at least 14 days for any withdrawals.

Hi,

Yes please keep it open until I am able to withdraw my winnings.

thank you

Hi,

I was able to withdraw £500 of my winnings after 4 days as that is the limit of withdrawal. I have then gone on to request another withdrawal which as now been pending for 6 days

Hi Nick

After waiting 10 days for my withdrawal and still no closer to getting my winnings I would like to cancel my complaint and be able to write a review to help others before they open an account with Zeus glory.

I have been told for days different things regarding my withdrawal one day it was processing and would be with me very soon to 2 days later they tell me it’s still pending. Getting no response from an email address they have gave me and very little help from the live chat. So I’m at a loss it’s not just a little bit of money I have credited and won it’s 3000 I have pending in my account

We’ve rejected this complaint as per the player’s explicit request. We are sorry we could not be of more help on this occasion. Please do not hesitate to contact us in the future if you run into issues with this or any other casino. We are here to help.