Viggoslots Casino - Hráčův vklad nebyl nikdy připsán na jeho účet.

Hello,

I made several deposits (6) into my Viggoslots account on 30.8.

All payments are made and confirmed by my bank.

Unfortunately, only 5 deposits have been credited to my Viggoslots account.

According to the casino, the case is being reviewed, but it is incomprehensible to me why this is taking so long, from the documents it is clear that 1 transaction was not credited to me.

When I asked in the live chat, I was informed that I would be informed if there was any news about my case.

Hallo,

Ich habe am 30.8 mehrere Einzahlungen (6) auf mein Viggoslotskonto getätigt.

Alle Zahlungen sind von meiner Bank ausgeführt und bestätigt.

Leider sind aber nur 5 Einzahlungen auf meinem Viggoslotskonto mir gutgeschrieben worden.

Laut Casino wird der Fall überprüft, es ist jedoch unverständlich für mich warum dies so lange dauert, aus den Unterlagen ist klar ersichtlich das 1 Transaktion mir nicht gutgeschrieben wurde.

Auf Nachfrage im Livechat wird mir mitgeteilt, bei Neuigkeiten zu meinem Fall werde ich informiert.

Dear fischi1953,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Kristina

Thank you for your feedback.

The casino side has confirmed to me that the error lies with the casino or its payment service provider.

However, the casino refuses to give me a credit for my deposit.

What I don't see is that the transactions have been fully executed by me, including receipts.

Danke für Ihre Rückmeldung.

Von Casinoseite wurde mir bestätigt das der Fehler beim Casino bzw. dessen Zahlungsdienstleister liegt.

Das Casino weigert sich aber, mir meine Einzahlung aktuell Gut zuschreiben.

Was ich nicht einsehe, die Transaktionen ist von meiner Seite vollständig ausgeführt samt Beleg.

Thank you for your reply, fischi1953. Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Dear fischi1953,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re forced to close this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.