VeryWell Casino - Hráč si stěžuje na zdlouhavý proces výběru.

I accessed Very Well Casino as a Fool would. I realised it was a very hard ask on the slots, bonuses quite small considering the price per spin. In the end I decided to check out some cash. Well listen to this, your funds go through a request which take about 2 hours to be acknowledged on the system. I then decided I'll not take out just 1500 Eur I'll take it all out. To my surprise you cannot have credits taken when you request to STOP. A message came up cannot withdraw as one was pending I was like what. Because I am bad at self control I messaged the chat advisor. He informed me a max of 2000 Eur per day and in this said he could cancel it from his end as I could then request a new withdrawal amount. Having waited more than an hour I was bored and played again I lost it all because of a very sickening withdrawal process where you realise it is close to a scam. Do not deal with these criminals who articulate their system as to make profit only. No licence means they get away with it and its not worth a cent.

Dear Christopher,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem but I’m afraid, since you have played your winnings, there is not much we can do for you.

I can only recommend sharing your experience on our Forum https://casino.guru/forum, where it will be accessible and visible for more players.

Please do not hesitate to contact me if there’s anything else, I could do for you in this matter, otherwise I will be forced to reject your complaint. Thank you for your understanding.

Best regards,

Petronela

Dear Christopher,

We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any assistance or help, otherwise, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.