Velvet Spin Casino - Hráč uvádí manipulaci s žebříčkem a nesrovnalosti v měnách.

I was playing in the tournaments for the website Inclave when I notice something really fishy. The casinos, Velvet, Spin’s, Digits7, and Big Candy’s top 10 positions on the leaderboard are the same person with the exact same score. So, they mis lead participants and take their money while the participants believe they have a chance at winning when the whole time it’s a scam and set up for failure. Just to take your money and laugh from the bank all the way home with your funds. This is completely outrageous and I had to post it on here because they are a complete scam. Stay away from these casinos in Inclave alone especially. Also Heap O Wins is excepting United States currency but in return when you win they pay you in Australian currency. If you don’t know that it’s less than American dollars so you deposit 100 and they give you back 70 barely. But they gladly except your American money and keep the extra and put it in your pocket. I’m attaching photos from the winnings on the three tournaments that are exactly the same on the top 10 positions.

Dear Grademous666,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you kindly provide clarification regarding the nature of the tournament? Specifically, was it organized by the casino or by the game provider? If the platform itself is responsible for the organization, it is conceivable that the same individual could occupy multiple top positions if their score surpasses all other participants on the entire platform. Is this a possibility?

Looking forward to hearing from you.

Best regards,

Petronela

Hello I do see what you mean but this is NOT the case. Thanks for responding .. YES it was provided by the Casinos themselves separately. The three Casinos have tournaments daily. Each tournament is played separately. There is is no way possible for the same person to have to have to same position’along with the exact same score’! This was positions 1-10. Same people, same score, 3 separately played tournaments. Screenshots of the three separate tournaments with these top 10 same people winnings with the same score. I will attach it again. I’ll play these casinos every day. Separately, so I’m very familiar with them. That’s how I noticed this so easily. Below are the attached three separate leader boards with the same scores in people top 10.

Thank you very much, Grademous666, for providing all the necessary information. I will now transfer your complaint to my colleague Matej (matej@casino.guru) who will be at your assistance. However, I would like to warn you that it seems to be a common practice of Velvet Spin Casino to ignore us in our attempts to mediate any kind of issue. Regardless of several unresolved complaints marked "No Reaction Policy" we keep on trying.

Dear Grademous666,

I apologize for the difficulties you have experienced. It is quite common for casinos to organize tournaments together, and the way the tournament was promoted plays a crucial role. Could you please share some information about this tournament? Specifically, where did you come across the advertisement for it?

Regarding the issue with money exchange, the situation you described could occur if you deposited funds in USD currency into an account set in AUD currency. It's important to note that casinos are not financial institutions and do not monitor exchange rates on a daily basis. Some casinos have fixed exchange rates, such as a 1:1 ratio, but players should always be mindful that the casino will convert the money at their established rate.

Dear Grademous666,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.