Thunderbolt Casino - Hráč si nemůže vybrat své výhry.

I came to demonstrate my total indignation with this casino, I made a rollover of more than 30000 thousand after completion, they ask me to verify my account, which took 5 days until then. cash out because if I didn't even send the documents she even congratulated me and said I could cash out, so I cashed out and I received a message in my email saying that I used several consecutive bonuses I only used the one from the first user registration and another of existing users and that's it. Oh, the effort I put in to rollover more than 30,000 and I couldn't withdraw 600 zar which only gives a hundred and so many R$ is simply revolting

Vim demonstrar minha total indignação com esse cassino fiz um rollover de mais de 30000 mil depois que completo pedem pra mim verificar minha conta que demorou 5 dias até aí tudo bem,depois que sou aprovada eu ainda falaei com a moça se tava tudo certo pra mim sacar por que se não nem mandava os documentos ela até me deu parabéns e disse que eu podia sacar,então saquei e recebi um mensagem no meu e-mail dizendo que eu usei vários bônus consecutivos eu só usei O do cadastro de primeiro usuário e outra de usuário existentes e pronto.ai o tanto que me esforcei pra fazer um rollover de mais de 30000 e não consegui sacar 600 zar que só dá cento e tantos reias é simplesmente revoltante

Dear polianasouuza08,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with this casino. I reviewed the terms and conditions of the casino and I found: https://www.thunderboltcasino.com/terms-and-conditions

25. Customers cannot redeem multiple free bonuses/free spins offers consecutively: When a customer uses two or more free bonuses without making a real money deposit in between, management reserves the right to void any bonuses and winnings.

Could you please explain which no-deposit bonuses or free spins you received from the casino and when exactly? Can you access your bonus history and let us know what it says?

Thank you in advance for your cooperation and reply.

Best regards,

Tomas

The first was that I registered at the casino, and the other was for new and existing users, but I don't think it's fair. It was very difficult to make this impossible rollover, if you can't redeem it, why do they allow it?

O primeiro foi de eu ter me cadastrado no cassino,e o outro era pra usuários novos os existentes,porém não acho justo foi muito difícil fazer esse rollover impossível,se não pode resgatar por que eles permitem?

I understand your frustration, polianasouuza08.

Casinos try to offer bonuses in a way that they seem as attractive as possible, but that also means they offer them under conditions that make it difficult for players to withdraw their winnings.

When it comes to no-deposit bonuses players don't gamble with their own deposited funds, and therefore we don't consider enforcing these rules as unfair.

Also, the casino will often only review gameplay after a withdrawal is requested and after the verification of documents is complete.

I'll be forced to reject your complaint as unjustified. Please let me know if I haven't overlooked any additional information before I do.

I do not have anything to do

Não tenho oque fazer

Thanks polianasouuza08,

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding. I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into issues with any online casino in the future.