Ruby Slots Casino - Hráč se snaží dokončit ověření účtu.

3 months I have fought that I could raise the money but there are always some explanation .. And now the identity card had the time to become obsolete, and sent new images so now there is another explanation .. There is always a new explanation .. Not really worth to play at the casino and not to his "sister" casinos .. All the same problem

3 kuukautta olen taistellut että saisin rahat nostettua mutta aina on joku selitys.. Ja nyt oli henkilökortti kerennyt vanhentua ja lähetin uudesta kuvat niin nyt on joku toinen selitys.. Aina löytyy uusi selitys.. Ei todellakaan kannata pelata tällä kasinolla eikä tämän "sisar" kasinoilla.. Kaikilla sama ongelma

Additional comments from the player:

"So I'm right there rubyslots.com the casino tried to withdraw money earlier was $ 600 but it was not accepted because henkilökottini was out of date, and then I got an email the casino that I can get $ 50 free money and mrnin to play them but then I did not win anything with this money .. And now is been repatriating $ 550 but it did not fail to hear any more money when I'm confused mixed funds ..

Nowhere has this been said that you can't play your own money and house money on top of each other or so .. It's hard to explain but if you understand .. .. I can probably play them but Miya benefit from them is to play the same off when you leave the only casino account .. In the three months I have been trying to ask about issues and to agree, but all will fail and Towns them.

And that wire transfer cashout method anyway shit even though I have the documents sent there to further requests through hooyun to confirm the identity and hooyulta have learned from emails when I tried to unlock and get ahead so do not fail to put ryksia "i agree" to tried and tested many different devices and in many different but the browser does not work .. but not this would be of no use when I do not get my money lifted from there .. There is never such a complex and difficult and shit to the casino and come to meet even though I have tried several casinos "

Additional comments from the player:

"Eli olen tuolla rubyslots.com kasinolla yrittänyt kotiuttaa rahoja aikaisemmin oli 600$ mutta sitä ei hyväksytty koska henkilökottini oli vanhentunut ja sitten sain kasinolta sähköpostia että saan 50$ ilmaista pelirahaa ja mrnin pelaamaan niitä sitten mutta en voittanut näillä rahoilla mitään.. Ja nyt on ollut 550$ kotiutuksessa mutta se ei kuulemma enään onnistu kun olen sekoittanut rahoja mixed funds..

Missään ei ole tätä sanottu että ei saa pelata omia rahoja ja talon rahoja päällekkäin tai niin.. Vaikee selittää mut jospa te ymmärrätte.. Vaikka tuo 550$ on nostettavissa niin en pysty sitä nostamaan siltikään tuon mixed funds homman takia enkä saa nostettua yhtään nuista rahoista.. Voin varmaan pelata ne mutta miyä hyötyä niitä on pelata pois sama kun jättää vain kasinon tilille.. 3 kuukautta olen asioista yrittänyt kysellä ja sopia mutta mikään ei onnistu eikä passaa heille.

Ja tuo wire transfer kotiutus menetelmä muutenkin ihan paska vaikka olen dokumentit lähettänyt sinne niin pyytävät vielä hooyun kautta vahvistamaan henkilöllisyyden ja hooyulta saamiani sähköposteja kun olen yrittänyt aukaista ja päästä eteenpäin niin ei onnistu laittamaan ryksia "i agree" kohtaan kokeiltu monella eri laitteella ja monella eri selaimella mutta ei onnistu.. Mutta ei tästä mitään hyötyä olisi kun en saa sieltä nostettua rahojani.. Ei ole ikinä näin monimutkaista ja vaikeaa ja paskaa kasinoa tullut vastaan vaikka olen kokeillut useita kasinoita"

Dear Jaska,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that you’re experiencing difficulties verifying your casino account?

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. None of the serious and licensed casinos takes KYC lightly.

Have you been advised what specifically seems to be a problem in verifying your account?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear Jaska,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

The account is confirmed and all documents submitted but still I'm waiting for four weeks and the process will proceed even if the show have said that the repatriation process goes through. But nothing has happened in four weeks.

Tili on vahvistettu ja kaikki dokumentit lähetetty mutta silti olen odottanut 4 viikkoa eikä prosessi näytä etenevän vaikka ovat sanoneet että kotiutus prosessi menee läpi. Mutta mitään ei ole neljässä viikossa tapahtunut.

Thank you very much, Jaska, for providing all the necessary information. I will now transfer your complaint to my colleague Martin who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Jaska!

From now on I will try my best to help you with this issue. I would like to ask Ruby Slots Casino to join this discussion and help us resolve the lengthy withdrawal process.

Greetings all,

I have reviewed the situation and it isn't a case of "mixing funds" we have here, mixing funds is when you take one type of funds and mix it with another type of funds with a different set of rules creating funds that can no longer be separated.

In this case Jaska you received a daily cashback bonus for $24.50 with a 30/60 playthrough and $100 max cashout, you proceeded to play $152.35 (out of a necessary $735 had you continued to play exclusively slots) as well as $63 in Roulette (which is not allowed on virtually any bonus in the casino, daily cashback being no exception). You then requested a withdrawal for $109.

Later you cancelled this withdrawal request and continued to play it making your playthrough (had you played exclusively slots, you had $1708 in total slot play) but also played a good bit of Roulette ($673) which is not allowed using the funds in play rendering what would have been a win for $100 ineligible for withdrawal. You requested and cancelled and requested and cancelled several times during this period (to accumulate the totals above) then finally requested a withdrawal for $405.

Some time later you made a deposit using a no playthrough deposit coupon and played it down to $0.39, this is below the amount the casino would consider "mixing funds".

What happened was you cancelled the withdrawal request you had previously, played it some more then requested it again for $600... Then cancelled it again, played some more, then requested it again for $550.

And that is where we sit now, with a requested withdrawal for $550 that is unfortunately ineligible for withdrawal due to the play of non-allowed games.

I hope this clarifies things for you.

I will have the Approvals department review the case of course but after digging deep into the situation myself I see little chance of an approval here, there's just too much roulette play on a bonus that doesn't allow you to play roulette.

Best wishes,

Nick and Ruby Slots

Hello Jaska!

As Nick from Ruby Slots Casino previously mentioned, I looked up the terms and conditions on Ruby Slots Casino's website and here is what I found:

"Wagering on Roulette, Craps, Baccarat, Pai Gow Poker, Pontoon 21, War, Sic Bo, and/or 'Shooting games' -e.g. Fish Catch is not allowed with any promotional bonus or No Deposit Bonus (unless specifically stated otherwise). If an excluded game is played before completion of the above wagering requirements, the Casino reserves the right to void all funds and close the account."

Since you breached the rule, I am afraid that there is not much we can do in this situation.

Is there anything else that we could help with?

They told me in an email that the lifting process goes through and I do not understand why these things can not inform me .. In vain I have been waiting for many months and hommannut quite in vain because of this identity .. That is, the money can not be withdrawn ..? Why sent me an email that it goes through even now it says through me that it doesn't work ..? What is the correct answer now? Many months I was told that there was no need as a new ID card to send you so the withdrawal is successful but now it does not seem successful .. Why is there even roulette if it is not allowed to be played?

Minulle on sanottu sähköpostissa että nosto prosessi menee läpi ja en ymmärrä että miksi näistä asioista ei voi ilmoittaa minulle.. Turhaan olen monta kuukautta odottanut ja hommannut ihan turhaan tämän takia henkilökortin.. Eli rahoja ei voi nostaa..? Miksi minulle lähetty sähköposti että se menee läpi vaikka nyt sanotaan tämän kautta minulle että ei onnistu..? Mikä on nyt oikea vastaus? Monta kuukautta minulle sanottu että ei tarvi kuin uusi henkilökortti lähettää teille niin nosto onnistuu mutta nyt ei näköjään onnistukkaan.. Miksi on edes ruletti jos sitä ei saa pelata?

Hey Jaska,

Before a withdrawal request can be reviewed for approval all of the necessary documentation must be in place, unfortunately approval of a withdrawal is done by a specialized highly skilled team. Our basic support personnel lacks the necessary qualifications to review a request for validity and I do apologize for what you might feel is the run-around in that respect.

The good news is the hard part is done and you are now valid for withdrawal should you make a valid withdrawal request.

Please familiarize yourself with the terms and conditions of the casino and every bonus you play, this is entertainment certainly but it's entertainment for money and if you win legitimately $500 or $500,000+ we pay you, and that is certainly part of the fun.

Best wishes,

Nick and Ruby Slots

Yes, I can not recommend this casino to anyone .. I have tried to ask for things in the chat but no answers have not received it through that .. If I did not know that a few spins on the roulette should not have to do so I would not have done so .. Worst casino is what you receive come. . Now, after several months I got through this casino guru's an answer from you many times I've tried to ask .. So I do not get my money even if you raise the other way me contended chat and e-mail ..

En kyllä voi suositella tätä kasinoa kenellekkään.. Olen asioita yrittänyt kysyä chatissa mutta mitään vastauksia en ole saanut sitä kautta.. Jos olisin tuon tiennyt että muutamaa ruletti pyöräytystä ei olisi saanut tehdä niin en olisi niin tehnyt.. Huonoin kasino mitä on vastaan tullut.. Nyt monen kuukauden jälkeen sain tämän casino gurun kautta vastauksen jota teiltä monesti olen yrittänyt kysyä.. Eli en saa rahojani nostettua vaikka olette muuta minulle väittäneet chatin ja sähköpostin kautta..

Dear Jaska,

We would like to see casinos implementing systems that would prevent players from playing restricted games, but, unfortunately, this is not a standard practice yet. You were not stopped or blocked when you decided to play a restricted game, and, as a result, you breached the rule.

Sadly, there is not much we can do to support your case at this time. I would strongly recommend reading all the T&Cs carefully before you start playing to avoid any misunderstandings in the future. Casinos try to design their bonuses to be as attractive as possible, but the rules must always be followed.

I am very sorry to tell you, that we are not able to further help you with this case and we are forced to reject this complaint.

I hope you will not run into situation like this in the future.