RocketPlay Casino - Hráč se snaží ověřit svůj účet.

I feel outraged, I won 1k and I tried to withdraw it, I sent all the verification documents. And they didn't accept me because they didn't want to assume. They just told me this.

I sent them my selfie with the name of their website and holding my id. they didn't accept it either. I followed all their instructions. I practically sold them my identity for a couple of euros.

they disabled my account for no reason

Hello ccmmachine39,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with RocketPlay Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hi Denilson, thanks for the quick response. I'm sure it was around 18 February that I uploaded all the documents. The support always responded to me when I was in the process of verification. And then suddenly, they just closed my account. 10 days later they just had me on pending.

They didn't approve any documents from the beginning. I assume that because I earned a little bit they put all these hurdles in my way.

The last day I spoke to them was the 28th of February. I can upload all the evidence

Hi ccmmachine39,

Thank you for reaching out to us. We regret to inform you that your account was not verified and has been blocked due to the presence of multiple accounts, which is a violation of RocketPlay casino rules. As per our policy, we block such accounts, cancel any winnings and refund the deposited amount.

Please note that according to rule: "All bonus offers are strictly limited to one person and their family, home address, email address, IP-address, telephone number, account number, credit or debit card number, e-wallet number, payment system account and one electronic device (computer, mobile phone, tablet, etc.)."

Furthermore, this rule states that: "The Casino has the right to revoke any bonuses and winnings as well as to confiscate all the money in the account if it has been obtained dishonestly or in violation of these rules."

We apologize for any inconvenience this may have caused, but we must enforce these rules to ensure a fair and secure gaming environment for all our players.

If you have any questions, please do not hesitate to contact our customer support team.

Dear RocketPlay Casino,

Is it possible to forward the evidence of account multiplicity to nikolas.b@casino.guru?

Hi, Nick

We have already sent the email.

Have a great day.

Hello ccmmachine39,

We have received evidence that there has been multiple accounts created with some of your details in the casino.

Unfortunately, as it is a clear breach of the casino terms, we will be forced to close the complaint.

Please be sure to never create more than one account within one casino otherwise it will end just like this case.

Best regards,

Nick