Rizk Casino - Hráč se snaží získat výhru.

Hi I have a problem with verification of an account that Rizk does not accept, it is clearly stated in their rules on the .com (English) or Finnish site to which I belong that third party account is ok if you can prove that you are entitled to it and I have full disposal rights and have sent them the document but they just say that it is not approved, this started after I played for a while from the same account but it was never asked anything at all deposits so it feels like this happens because they do not want to pay out ,, in one of their emails they send me to the "Swedish" page but I am Finnish and read the rules which are in Finnish or English which is in my account and as attached there it says that it is ok as long as you have the right

Hej jag har problem med verifiering av ett konto som Rizk ej accepterar, det står klar och tydligt i deras regler på .com (engelska) eller finska sidan som jag tillhör att tredjeparts konto är ok om man kan bevisa att man har rätt till det och jag har full dispositionsrätt och har skickat dom dokumentet men dom bara säger att det inte godkänns, detta började efter att jag spelat ett bra tag från samma konto men det frågades aldrig något vid alla insättningar så känns som att detta sker för att dom inte vill betala ut,, i ett av deras mail skickar dom mig till "svenska" sidan men jag är finsk och läser reglerna som står på finska alt engelska som är på mitt konto och som bifogat där står det att det är ok så länge man har rättigheten

Dear J,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you deposited funds into your account with a joint bank card? If yes, whose name is on the card?

Furthermore, if there is any other relevant communication between you and the casino, would you be so kind and forward it to kristina.s@casino.guru? Alternatively, you can post it here.

Thank you in advance for your reply.

Best regards,

Kristina

hi I can not answer publicly when it says name and where I come from

hej jag kan inte svara offentligt när det står namn och var jag kommer ifrån

I understand, I deleted your name and left only the first letter. Is it okay for you to proceed with the complaint like this?

Dear J,

We are extending the timer by 7 days. Please, be aware that in case you fail to reply to questions in my initial message in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.