National Casino - Hráč se snaží dokončit ověření účtu.

Dear Peter,

we are closing this complaint for now as "waiting for regulator decission". When you'll have some new information contact me and we can reclassify your complaint. Here is my email address: viliam.v@casino.guru.

Dear Peter,

We hope this message finds you well. We wanted to follow up on your case, which was marked as "Waiting for Regulator" on our website some time ago. We were wondering if there have been any updates or resolutions since our last conversation.

If your case has been resolved by the Licensing Authority, we kindly request you to forward us their official statement at peter.c@casino.guru. On the other hand, if the ruling was in favor of the casino, it would still be incredibly helpful for us to know. We understand that it has been a while, but updating your complaint will allow us to either issue black points to the casino (if the ruling was in your favor) or warn other players and users about cases where the Authority supports the operator.

We truly appreciate your cooperation, and your response would be of great assistance to us. Thank you in advance for your reply.

Best regards,

Peter

Hello all,

The payment in question was returned to the player's balance, and the player has successfully withdrawn it using an alternative payment method.

If the player will not respond to the case (it may happen since the case is over a year old and the account of the player is disabled), feel free to contact me to get evidence of the withdrawal.

Thank you.

Thank you for your response, I'd appreciate it if you could share the evidence to my email (peter.c@casino.guru) or my Skype.

Thank you in advance!

Dear Peter,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Regrettably, we have not received any communication from the player. Despite acknowledging that our last interaction occurred some time ago, we aimed to appropriately revise the complaint's status and classification based on the elapsed time. Regrettably, without the player's input, this becomes impossible, leading us to close the case as "rejected." 

The player is welcome to reach out in the future, should they wish to reopen this complaint. We can appropriately reclassify it upon submission of substantiating evidence of the Licensing Authority's verdict. Until then, we appreciate your understanding.