National Casino - Hráč byl obviněn z otevření více účtů.

I have been asking this casino for my withdrawal for more than 2 weeks now. They keep coming to finish with others. I uploaded everything you wanted, you came up with the fact that I had a dublicate account, then I explained to you that my friend also plays there but via her own account. She also uploaded everything. And I still don't get my money.

Ich bitte dieses Casino nun mehr als 2 Wochen um meine Auszahlung. Ständig kommen sie mit anderen ausreden. Ich habe alles hochgeladen was sie haben wollten, darauf kamen sie damit an dass ich einen dublicate account hätte daraufhin habe ich Ihnen erklärt dass meine freundin auch dort spielt aber über ihren eigenen Account. Sie hat auch alles hochgeladen. Und mein Geld bekomme ich immernoch nicht.

Hello Vanessa,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Would you be so kind and send me all the relevant communication between you and the casino, so we can gather as much information as possible? My email address is kristina.s@casino.guru, or alternatively, post it here.

I hope, we will help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

After 3 weeks of struggle and several complaints, the casino finally paid me my 800 euros.

Nach 3 Wochen Kampf und mehreren Beschwerden hat das Casino mir endlich meine 800 Euro ausgezahlt.

Awesome news, Vanessa! As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.