N1 Casino - Výběr hráče je opožděný.

I'm playing like 4 years at N1 casino and ive got several mails before that i am verified... now i won big after alot of deposits finally, now i need to verify again. I send every document they needed and everything was good. Except 1 thing, they need my mifinity account, but on there ive got a old phone number so i cant access. Now i contacted myfinity themselves but go no response even not on calls. Now n1casino says that they really need my mifinity...problem is that i deposited with brite at the winning and this is verified.

Can you please help me out on this case as i ginally won and now its hard to take it oit of the casino

Dear danisamulski,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

They say they really need my mifinity details, but as i'm cant login there and get no response from mifinity this gonna be an issue. I provided n1 with a email as proof that i deposit with a specific wallet number. But its not enough. Withdrawal is cancelled sadly.. please can you help me out

Thank you for your reply, danisamulski. Do I understand correctly that you didn't deposit or withdraw via MiFinity recently? Also, do I understand correctly that verifying this specific payment method seems to be the only obstacle standing between you and successful verification? Have you provided any other documents and have they all been approved?

Yes i deposited via this in 22 july and then i stopped for 3 months or so. After that i deposited with Brite where i win the big win with. Brite is verified and approved and all my other documents are approved also like 6 months income, 6 months salary, brite deposit, holding id with selfie... all approved, but this is the only obstacle right now

Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Dear danisamulski,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.