MyStake Casino - Ověření hráče je zpožděno.

Hello I am registered in this casino for 2 months at the beginning I verified my account without problems I made deposits and withdrawals without problems one day I won 640 euros and they tell me that they have to verify the credit cards that I use the virtual ones I send all the photos of cards and also bank statement only that the problem that my bank does not make statement with card numbers and customer service always tells me to wait for emails but every time I receive emails from customer service they invent something I am 4 days that I am in this situation and I can not resolve

Buongiorno io sono registrato in questo casino da 2 mesi all'inizio mi sono verificato account senza problemi facevo deposito e prelievi senza problemi un giorno ho vinto 640 euro e mi dicono che devono verificare le carte di credito che io utilizzo quelle virtuali mando tutte le foto delle carte e anche estratto conto solo che il problema che la mia Banca non fa estratto conto con i numeri delle carte e assistenza clienti mi dice sempre di aspettare e-mail ma ogni volta che mi arriva e-mail dal servizio clienti si inventa qualcosa sono 4 giorni che mi trovo in questa situazione è non riesco a risolvere

Hello lele96,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with MyStake Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise when exactly did you forward them the newly requested information? Is your account currently active?

Please note that verification may take up to 14 days so I can only recommend to wait.

Looking forward to your answer.

Regards,

Nick

Dear lele96,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

The complaint will be now closed for the above mentioned reason.