Mr. Green Casino - Hráč kritizuje falešnou reklamu bonusu.

well, this casino is dedicated to scamming with promotions, it has a chat with patricia laughing, they laugh at one, I give you 10 euros for 100 free spins and now it turns out after 1 week, you have to beg them to comply with their promotions, it's embarrassing, they say there is a problem to take the 10 euros there was no problem

for them to give the 100 turns the machine is already broken a fault has a fault that has

buenas este casino se dedica ha estafar con promociones tiene un chat con patricia de risa se rien de uno te doy por ingresar 10 euros 100 giros gratis y ahora resulta despues de 1 semana hay qe suplicar qe cumplan con sus promociones es vergonzoso dicen qe hay un problema pa coger los 10 euros no hubo problema

para ellos dar los 100 giros ya sa roto la maquina un fallo tiene un fallo eso ha

Dear Juan Francisco,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you redeemed any promotional offers from this casino in the past? What was the exact reason why a promotional offer couldn’t have been applied to your account? Could you please advise if you have tried communicating this issue with the casino? If there’s any relevant communication, please forward it to petronela.k@casino.guru.

Meanwhile, please understand, that we can’t penalize the casino for not giving you a bonus automatically.

Thank you in advance for your reply and I hope we will be able to help you as soon as possible.

Best regards,

Petronela

Good is the completed challenge of 100 spins I put it on and they say there is a problem you had to play starbust10 euros I think and after playing I looked at the promotions and put it complete I even have the inciting message that they send you

Buenas está el reto completado de 100 giros me lo ponía y dicen que hay un problema tenías qe jugar al starbust10 euros creo y después de jugar mire las promociones y ponía completa incluso tengo el mensaje incitador qe te mandan

I'm sorry but I still don't understand. Have you redeemed the promotional offer but struggling now to withdraw the winnings?

Dear Juan Francisco,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.