Lucky Tiger Casino - Hráč se snaží vybrat své výhry.

Hi,

I played for awhile on Lucky Tiger, Kept getting great bonus codes and kept depositing, On 10/17/2021 , i got lucky and won the Jackpot on a slot a Total of $6233, since it's been like pulling teeth, I was limited to a $500 withdrawal, i was paid twice $300 and twice $200, a total of $1000. in about 2 month, At this pace of $200 every 15-18 days it will take forever, i am not sure what to do beside complaining,

Dear AKvegas,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I checked the General T&Cs and I found this:

"9.17. While planning their withdrawals, Customers should keep in mind that the Casino’s withdrawal limit is $500 or AUD 500 per day, or $2,000 or AUD 2000 per week. The Casino reserves the right to divide some payments into multiple installments and send them over a stated period of time. Withdrawal limits for VIP clients may vary. Please, contact our support service for more info."

Have you tried contacting the casino regarding this issue? Please, forward any relevant communication between you and the casino to kristina.s@casino.guru (or alternatively post it here).

Thank you very much in advance for your reply.

Best regards,

Kristina

Hi Kristina,

I can live with $500 per ,,,, but $200 sounds like a joke, at this pace with a balance of about $5300 and a pay of $200 Twice a month it will take over a year,and on top they are using delay tactics like "confirm your Bitcoin address and than take 5 more days to respond,

Thank you very much AKvegas for your reply. I will now transfer your complaint to my colleague Peter who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hi AKvegas,

I have looked at your case and understand the situation. I will contact the casino and see if I can help. I would like to invite Lucky Tiger Casino to the conversation to participate in the resolution of this complaint.

Thank you

Dear Amit,

Thank you very much for contacting us.

Please be kindly informed that Terms and Conditions of Lucky Tiger state that the casino reserves the right to distribute the payments in installments and send them over the established time frames.

However, please be assured that all of your next withdrawals will be processed for $500. Please be advised that the withdrawal requests will be approved within 7 business days.

Kind regards,

Lucky Tiger Casino team

Thank you so much

Amit

Dear Lucky Tiger Casino team,

Thank you for your reply and help.

Dear Amit,

I'm glad to hear that your next withdrawals will be processed for $500 as requested. I will now mark the complaint as 'resolved' in our system. In case that there are further problems, you can reopen the complaint. Thank you for using the Casino Guru complaint resolution center. Don’t hesitate to contact us if you run into any issues with this or any other casino in the future.

Best regards,

Peter